Application Production Support Lisboa

Application Production Support
Lisboa
Lisboa, Lisboa, Portugal

Job Description:

• We are recruiting 1 Application Production Support for the Collateral Support team (1 functional application support level 1 and 2)

Department Overview:

• Provide application support and maintenance of Tier 1 applications on a 24/7 basis.
• The team provides 24/7 support from Europe, India, and the US.

Main Tasks:

• This role will involve functional support of collateral applications

The activities to be carried out are:

• Provide functional support for the applications
• Execution of requests from business, development, and other support teams
• Prioritize, track, and resolve incidents/requests using the Service Now application
• Analyze change requirements, test changes and coordinate releases
• Keep the collective team knowledge base up to date.
• Batch Monitoring and troubleshooting
• Site Handover/follow the Sun
• Ad-Hoc Reporting
• Application Queries
• Automatic reporting
• User Access issues
• Mailbox Management
• Monitoring - Health checks
• Static data changes
• User training
• Alerting based incidents / setup
• System Health checks
• Dashboard maintenance

Technical Skills:

• Application support experience
• SQL Server /Oracle and Sybase
• Service
  Now/ticketing tools
• GENEOS/monitoring tools
• Understanding of Linux/Unix and Windows Server

Language Skills:

• English (Practice)

Soft Skills:

• Ability to manage priorities, incidents, and problems.
• Good communication skills and teamworking.
• knowledge sharing
• Problem solving
• Time management