Application Production Support

Application Production Support
Lisboa
Lisboa, Lisboa, Portugal

Decskill was founded in 2014 as an IT Consulting Company and their main mission is to delivery value through the knowledge. We enable companies to meet the chalenges of digital world by providing our clients with business models that ensure technological capacity, flexibility and agility. We are more than 500 consultants with offices in Lisbon, Porto and Madrid.

DECSKILL operates in 3 main areas:

• DECSKILL TALENT, through which we provide our clients with an extension to their IT teams;
  
  

• DECSKILL BOOST, through which we provide our client with software development models to increase capacity and optimize Time-to-Market, where we create and manage teams that deliver according to their needs, at the desired speed;
  
  

• DECSKILL CONNECT through which we provide our client with consulting services, as well as the implementation and management of information technology infrastructures.

Our practice results in the creation of value for our customers, either by delivering qualified and
- added services, or through highly qualified and motivated professionals, as well as technology solutions that allow us to operate and transform the business of our customers.

We are looking for Senior Data & Analytics Enabler!

Responsibilities:

• Managing Incidents, crisis calls, communications and ensure optimal resolution of incidents within SLAS in place.
• Monitoring the application status.
• Monitoring the infrastructure server resources.
• Replying and taking in charge the incoming phone calls or ITSM support/incident tickets
• Tracking all the incoming requests on the ticketing system.
• Updating the progress of the execution of all tasks in the ticketing tools.
• Assessing the priority of the incoming requests involving the key people who might be helpful define it.
• Performing the analysis, planning all technical tasks required and executing them.
• Defining tactical solutions to resume processes as quick as possible.
• Contributing to find out the incident root cause.
• Engaging the proper escalation path for all situations.
• Adopting the global and departmental guidelines, IT best practices and IT Security recommendations.
• Guaranteeing the
  - call availability during the required time windows or at the weekend for extraordinary activities.
• Acting as the first point of contact for all tasks/enquiry related to production.
• Managing the communication with internal
  - users and external clients for the topics
  - scope.

Requirements:

• Knowledge and experience with Red
  Hat Linux // Good IT infrastructure knowledge (capacity to request infra construction/support L3).
• Application Performance Monitor (Dynatrace preferable).
• Cloud Experience Kubernetes e cloud managed services (AWS, Azure or IBM Cloud), middleware (VIP, WAF, RDBMS, No
  SQL, File Storage).
• Knowledge and experience with Database / Oracle Exadata /// ETL ( IBM DATA STAGE )
• Experience in Continuous Delivery context, Industrialization/automatization od deliveries, deployments, rollbacks.
• Ability to work independently.
• Good level of English (mandatory).

If you’re interested in this job please send your CV to career@decskill.com or cesaltina. abreu@decskill.com, with the reference “CA/Support”.

Thank you! :)

Decskill is committed to equality and
- discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being