Application Production Support

Application Production Support
Porto
Oliveira do Douro, Porto, Portugal

Company Description

Inetum is a global leader in IT services, dedicated to providing innovative solutions to our clients. We are committed to fostering a dynamic, inclusive workplace that values diversity, where creativity and collaboration thrive. We operate in 19 countries with more than 28, 000 employees worldwide.

If you are looking for a dynamic, innovative, and
- driven company, Inetum is the place for you Come be Inetum

Job Description

The IT Domain Expert is responsible for supporting, implementing, and engineering infrastructure and applications. This role ensures system reliability, evaluates risks, and manages the full lifecycle of IT solutions, including troubleshooting and continuous improvement.

Qualifications

• Act as the primary reference for a specific IT domain and own the solution lifecycle (design, integration, industrialization, and maintenance).
• Manage incidents, requests, and changes using ITSM tools, ensuring compliance with SLAs and IT best practices.
• Monitor infrastructure and applications, applying security standards and operational guidelines.
• Support release management and testing, preparing environments and ensuring smooth deployments.
• Strong technical knowledge in:
• Databases: SQL (Microsoft, Oracle, Postgres, Sybase)
• Operating Systems: Windows, Linux/RHEL, UNIX/AIX
• File