Application Production Support
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- The Technician Application Support’s mission is to provide technical and functional support to users of the banks several applications. Usually this position consists in support to user's requests; incident, problem and change management; coordination with other levels of support (ADM, Production, others). In addition, it will be required to provide feedback to user and communicate on issue resolution
- The Technician Application Support’s mission is to provide technical and functional support to users of the banks several applications. Usually this position consists in support to user's requests; incident, problem and change management; coordination with other levels of support (ADM, Production, others). In addition, it will be required to provide feedback to user and communicate on issue resolution
- Provide support to users of the systems in a timely and efficient manner
- Build and maintain a knowledge base regarding support issues and their resolution
- Build a working knowledge of the systems and business area in order to provide a high level of support
- Processes requests for specific actions (processing, extraction, specific work, etc. )
- Creates control points as part of procedures and operating methods to ensure that work goes smoothly and drafts ad hoc reporting
- Prepare environments for releases and ensuring that the implementation and
- production tests are carried out
- Bachelor Degree in Information Technology / Computer Science or related
- At least 3 years of experience in Information Technology or similar
- Advanced level of English, both written and oral
- Ability to collaborate / teamwork
- Client focused
- Resilience
- Leading banking institution
- Our presence in Portugal
- added services to various countries where the BNP Paribas Group also operates.
- International reach
- Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines;
- Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services;
- Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.
- Diversity and Inclusion commitment
- Commitment towards work/life balance
- Remote Working Conditions
- up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.
To find out more on why you should join BNP Paribas visit https://bnpp. lk/why-BNP-Paribas-Portugal
- Please note that only applications submitted in English will be considered.
- In case you are selected for this role, further documentation will be requested to support your hiring process.
Seniority level
Seniority level
Not Applicable
Employment type
Employment type
Full-time
Job function
Job function
Management and ManufacturingIndustries
Banking and Financial Services
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Empresa: BNP Paribas CIB Localização: Lisboa
Lisboa, Lisboa, PortugalPublicado: 9. 7. 2025
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