Application Specialist - Contact Center & CRM Lisboa

Overview

Application Specialist - Contact Center & CRM

Responsibilities

• Collaborate with business stakeholders to gather and elaborate requirements for contact center processes and automation initiatives.
• Design and implement AI bots and other automations to improve efficiency and customer experience.
• Pilot and refine automated processes using skills in data science, AI and business process engineering.

Qualifications

• 2 years experience as an application specialist, strong background in tech and functional requirements.
• Experience with CRM systems in context of a B2C contact center.
• CTI solutions with knowledge of Talkdesk being a plus.
• Exposure to AI/ML platforms and tools used for process automation.

Seniority

• Mid-Senior level

Employment type

• Contract

Job function

• Consulting

Industries

• IT Services and IT Consulting

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