Application Specialist

Application Specialist
Viseu
Viseu, Viseu District, Portugal

1 day ago Be among the first 25 applicants
So
Safe has the ambition to become the leading human risk management provider in Europe. Our
- winning awareness platform triggers behavioural change by providing effective and engaging training and simulations on cybersecurity and data protection. Cybercrime is predicted to cost the world $10. 5 trillion annually by 2025 - we invite you to be part of the solution!Are you passionate about deep technical forensics and excel at bridging the gap between Support and Engineering? If so, So
Safe has an exciting opportunity for you! Our Support Experts are looking for a Technical Support Engineer to elevate the customer experience. In this role, you will be the vital link between our Customer Success teams and the Development team when critical customer issues arise. In this diverse technical role, you will be integral to our team, focusing on initial bug analysis, troubleshooting issues, and managing handovers to the engineering team. We seek individuals who not only possess strong technical knowledge but also the empathy to genuinely understand and represent our diverse customer base. Join one of the
- growing Tech
- ups as a customer advocate and become a Cyber-Security-Hero with us! Help us build the team and the product that creates the Human Firewall within organizations, and together, let's make the internet secure. Here's how you'll make a difference
In this mission, you will be the driving force for an exceptional customer experience, ensuring a
- centric mindset permeates all actions. - Be acutely focused on time to resolution, collecting and utilizing data to hold all internal departments accountable for a seamless customer journey. - Conduct
- depth root cause analysis and communicate clear solutions to the Customer Success teams. - Work closely with the Product organization to troubleshoot customer issues and provide essential feedback that drives continuous product improvement. - Cultivate a comprehensive understanding of the multiple So
Safe products to genuinely empathize with and effectively address the customer's perspective. - Be prepared to tackle various challenges, maintaining a clear and prioritized list of all outstanding customer requests. What makes you a great
- 3+ years of experience in a software technical support role, or similar experience in a related software background. - Technical Proficiency- Expected experience includes: Postgres (SQL), Javascript, APM tools (e. G. , Datadog), Log File Analysis, Browser Dev Tools and AWS. - Nice to have: Knowledge of email protocols, generic networking, and security elements of the tech stack. Experience with Azure AD/SAML, and APIs is a plus. - Great
- solving skills and the ability to troubleshoot technical issues effectively. - Data-driven approach to
- making, enabling proper definition and prioritization of customer requests. - Effective communication skills to collaborate with Customer Success, Product Management, and Engineering, fostering a strong customer commitment within So
Safe. - Experience working in remote,
- cultural teams. - A strong team player who is
- minded. - Fluent in English. What we
- Work/Life balance: Flexible hours, 33 vacation
- Wellbeing and financial support: Access to Open Up, corporate
- Connection & community: Virtual events, collaborative team activities, and opportunities for local
-
- And the list goes on: Tech equipment, referral bonuses,
- friendly HQ- Perks and benefits listed above are for
- time employees and may vary slightly by office location. These are just a sample — you'll learn more during the interview process. About Us
At So
Safe, we’re on a mission to make the digital world safer by addressing the human factor in cybersecurity. As one of the
- growing security awareness
- ups worldwide, we leverage behavioural science and
- driven learning to empower people against cyber threats. Our Human Risk Management approach helps organisations turn their employees into their strongest line of defence. Backed by leading VCs like Highland Europe and Global Founders Capital, we’re rapidly expanding across the globe. We’re looking for team players who want to drive meaningful change in cybersecurity, take ownership of their work, and grow with us. If you thrive in a vibrant,
- driven environment that values innovation, diversity, and collaboration, then this is the place for you!Referrals increase your chances of interviewing at So
Safe by 2x
Get notified about new Technical Support Engineer jobs in Lisboa, Lisbon, Portugal. Seniority
- Mid-Senior level
Employment
- Full-time
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- Information Technology
Industries- IT Services and IT Consulting#J-18808-Ljbffr