Application Support Analyst IT CIB BSM Porto

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Company Description

Natixis in Portugal is a Centre of Expertise whose mission is to transform traditional banking by developing innovative solutions for the business, operations and work culture of Groupe BPCE worldwide.

As part of Groupe BPCE’s international division, Natixis in Portugal designs and delivers solutions for its two core areas — Corporate & Investment Banking and Asset & Wealth Management — as well as transversal services that support all entities across the Group.

With more than 3, 000 employees representing 46 nationalities, the teams work across Information Technology, Banking Support Activities, and Compliance, in an integrated, inclusive, and
- functional way, supporting all business lines and platforms of the Group.

A disruptive mindset and a culture of proximity and agility identify Natixis in Portugal Team and reflect the
- 's mission to transform traditional banking at a global scale: a perfect match in the Portuguese dynamics and entrepreneurial ecosystem.

Job Description

Project: Within the IT department of GMR, the Market Risk team maintains a set of applications used by Natixis to calculate metrics that monitor the
- 's financial activities. These applications are used daily and there is a project to ensure high availability by providing technical support, monitoring and maintenance, including evolutive and corrective improvements.

Risk Monitoring and Production Support team is a centralized application support team operating in a sensitive and critical environment, providing specialized support on incidents raised by the IT Market Risk department. Supported applications are primarily written in Tableau, Java, C++, Scala, SQL and Scripting, with Hadoop, Oracle and Sybase databases.

Role — Responsibilities

• Work in L1 and L2 IT functional Support
• Provide production support with dedicated KPIs to
  - users for all application issues and respond to queries in a timely manner
• Investigate and debug logs
• Effectively manage and resolve production incidents
• Proactively provide information to users on the progress of outstanding support
• Monitor applications in an effective way, compliant with established SLAs for the business lines
• Contribute to continuous automation and improvement of the applications
• Enhance user satisfaction by solving incidents/problems effectively and efficiently
• Ensure proper troubleshooting and incident
  - up
• Create and maintain comprehensive project documentation

Additional Information

Our workplace reflects the vibrant spirit of our locations, with initiatives such as a Green Transportation Budget, electric bikes and a flexible Hybrid Work Policy. We promote wellbeing through the Honolulu Wellness Club, a Prayer Room, a Lactation Room, and themed Villages that inspire creativity and collaboration. Through our ESG and DEI strategies, we are committed to being inclusive, caring, and fair, ensuring every voice is heard and valued.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Banking