Application Support Analyst

Application Support Analyst
Porto
Oliveira do Douro, Porto, Portugal

Job Description

Porto, Portugal

Hybrid (1 day per week in office)

Competitive Salary

Permanent Role

We are seeking an experienced Microsoft Dynamics 365 Support Analyst to join our international IT team based in Porto, Portugal .

This permanent position offers a hybrid working model with one day per week in the office.

The successful candidate will be responsible for providing Level 1 functional and technical support for Microsoft Dynamics 365 Finance & Operations (F&O) and associated integrations. You will act as a key liaison between end users, Managed Service Providers (MSPs), and internal IT teams, ensuring that incidents are effectively managed and business continuity is maintained.

• Provide Level 1 support for Microsoft Dynamics 365 Finance & Operations and related systems.

• Log, triage, and escalate incidents in accordance with defined support procedures.

• Collaborate with the International IT Services team to resolve
  - system or complex issues.

• Document resolutions, root causes, and best practices within the IT Service Management system (Jira).

• Manage user access, roles, and permissions in compliance with IT controls and security standards.

• Assist in maintaining system documentation, knowledge base articles, and training materials .

• Support testing activities related to patches, integrations, and system enhancements.

• Coordinate and deliver user training for new features and process updates.

• Work closely with business stakeholders to gather and document functional requirements .

• Monitor D365 queues, perform system health checks, and report performance trends.

• Ensure compliance with Tandem's IT governance, GDPR, and regulatory standards .

Education & Certification

• Bachelor's degree in Computer Science , Information Systems, or equivalent experience.

Experience

• Minimum of 5 years' experience in IT support roles.

• Minimum of 2 years' experience in ERP application support (preferably Microsoft Dynamics 365 F&O).

You're Awesome At:

• Strong understanding of Microsoft Dynamics 365 Finance & Operations modules.

• Experience collaborating with Managed Service Providers (MSPs) for enterprise support.

• Proficiency in ITIL incident, problem, and change management processes.

• Strong analytical,
  - solving, and communication skills.

• Ability to translate business requirements into technical specifications .

• Familiarity with Power BI , Microsoft Office 365 , and ERP system integrations .

• Strong customer service orientation and ability to remain composed under pressure.

• Competitive compensation and benefits package.

• Permanent,
  - time position with opportunities for professional development.

• Hybrid work model with 1 day per week in the Porto office .

• Collaborative, international IT environment with exposure to
  - level systems.

If you are a proactive IT professional with expertise in Microsoft Dynamics 365 Finance & Operations and a passion for delivering
- quality support in a global context, we encourage you to apply.

Apply today to join our Porto-based IT team.