Application Support Analyst

Application Support Analyst
Porto
Porto, Porto District, Portugal

**Job Description**## **Applications Support Analyst****Porto, Portugal****Hybrid (1 day per week in office)****Competitive Salary****Permanent Role**### **What You Will Do:**We are seeking an experienced **Microsoft Dynamics 365 Support Analyst** to join our international IT team based in **Porto, Portugal**. This permanent position offers a **hybrid working model** with one day per week in the office. The successful candidate will be responsible for providing **Level 1 functional and technical support** for **Microsoft Dynamics 365 Finance & Operations (F&O)** and associated integrations. You will act as a key liaison between end users, Managed Service Providers (MSPs), and internal IT teams, ensuring that incidents are effectively managed and business continuity is maintained. ### **Key Responsibilities*** Provide **Level 1 support** for Microsoft Dynamics 365 Finance & Operations and related systems. * **Log, triage, and escalate** incidents in accordance with defined support procedures. * Collaborate with the **International IT Services team** to resolve
- system or complex issues. * **Document resolutions, root causes, and best practices** within the IT Service Management system (Jira). * Manage **user access, roles, and permissions** in compliance with IT controls and security standards. * Assist in maintaining **system documentation, knowledge base articles, and training materials**. * Support **testing activities** related to patches, integrations, and system enhancements. * Coordinate and deliver **user training** for new features and process updates. * Work closely with business stakeholders to **gather and document functional requirements**. * Monitor D365 queues, perform system health checks, and report performance trends. * Ensure compliance with **Tandem’s IT governance, GDPR, and regulatory standards**. ### **Qualifications & Experience****Education & Certification*** Bachelor’s degree in **Computer Science**, Information Systems, or equivalent experience. **Experience*** Minimum of **5 years’ experience** in IT support roles. * Minimum of **2 years’ experience** in ERP application support (preferably Microsoft Dynamics 365 F&O). **You're Awesome At:*** Strong understanding of **Microsoft Dynamics 365 Finance & Operations** modules. * Experience collaborating with **Managed Service Providers (MSPs)** for enterprise support. * Proficiency in **ITIL incident, problem, and change management** processes. * Strong **analytical,
- solving, and communication** skills. * Ability to translate **business requirements into technical specifications**. * Familiarity with **Power BI**, **Microsoft Office 365**, and **ERP system integrations**. * Strong customer service orientation and ability to remain composed under pressure. ### **Why Join Us*** Competitive compensation and benefits package. * Permanent,
- time position with opportunities for professional development. * Hybrid work model with **1 day per week in the Porto office**. * Collaborative, international IT environment with exposure to
- level systems. If you are a proactive IT professional with expertise in **Microsoft Dynamics 365 Finance & Operations** and a passion for delivering
- quality support in a global context, we encourage you to apply. **Apply today to join our Porto-based IT team. **#J-18808-Ljbffr