Application Support Analyst

Application Support Analyst
Porto
Oliveira do Douro, Porto, Portugal

**GROW WITH US:** Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day, ” put “people first, ” and take the “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry. **STAY AWESOME:** Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control-IQ+ technology — an advanced predictive algorithm that automates insulin delivery. But we’re so much more than that. Our company’s
- centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with type 1 diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at tandemdiabetes. Com**A DAY IN THE LIFE:**The International D365 Support Analyst is responsible for providing
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- day functional and technical support for Tandem’s International IT Business Applications landscape, primarily focusing on Microsoft Dynamics 365. This role provides Level 1 application support, triages incidents with Tandem’s Managed Services Provider (MSP), and ensures timely escalation of Level 2 and Level 3 issues. The Analyst will also maintain and manage user training materials, facilitate
- user enablement, and collaborate with business stakeholders to document and translate business requirements into system improvements. ## **Applications Support Analyst****Porto, Portugal****Hybrid (1 day per week in office)****Competitive Salary****Permanent Role**### **What You Will Do:**We are seeking an experienced **Microsoft Dynamics 365 Support Analyst** to join our international IT team based in **Porto, Portugal**. This permanent position offers a **hybrid working model** with one day per week in the office. The successful candidate will be responsible for providing **Level 1 functional and technical support** for **Microsoft Dynamics 365 Finance & Operations (F&O)** and associated integrations. You will act as a key liaison between end users, Managed Service Providers (MSPs), and internal IT teams, ensuring that incidents are effectively managed and business continuity is maintained. ### **Key Responsibilities*** Provide **Level 1 support** for Microsoft Dynamics 365 Finance & Operations and related systems. * **Log, triage, and escalate** incidents in accordance with defined support procedures. * Collaborate with the **International IT Services team** to resolve
- system or complex issues. * **Document resolutions, root causes, and best practices** within the IT Service Management system (Jira). * Manage **user access, roles, and permissions** in compliance with IT controls and security standards. * Assist in maintaining **system documentation, knowledge base articles, and training materials**. * Support **testing activities** related to patches, integrations, and system enhancements. * Coordinate and deliver **user training** for new features and process updates. * Work closely with business stakeholders to **gather and document functional requirements**. * Monitor D365 queues, perform system health checks, and report performance trends. * Ensure compliance with **Tandem’s IT governance, GDPR, and regulatory standards**. ### **Qualifications & Experience****Education & Certification*** Bachelor’s degree in **Computer Science**, Information Systems, or equivalent experience. **Experience*** Minimum of **5 years’ experience** in IT support roles. * Minimum of **2 years’ experience** in ERP application support (preferably Microsoft Dynamics 365 F&O). **You're Awesome At:*** Strong understanding of **Microsoft Dynamics 365 Finance & Operations** modules. * Experience collaborating with **Managed Service Providers (MSPs)** for enterprise support. * Proficiency in **ITIL incident, problem, and change management** processes. * Strong **analytical,
- solving, and communication** skills. * Ability to translate **business requirements into technical specifications**. * Familiarity with **Power BI**, **Microsoft Office 365**, and **ERP system integrations**. * Strong customer service orientation and ability to remain composed under pressure. ### **Why Join Us*** Competitive compensation and benefits package. * Permanent,
- time position with opportunities for professional development. * Hybrid work model with **1 day per week in the Porto office**. * Collaborative, international IT environment with exposure to
- level systems. If you are a proactive IT professional with expertise in **Microsoft Dynamics 365 Finance & Operations** and a passion for delivering
- quality support in a global context, we encourage you to apply. **Apply today to join our Porto-based IT team. ****WHY YOU’LL LOVE WORKING HERE:** At Tandem, we believe joy fuels excellence. That's why we've built a workplace that celebrates your achievements and supports your
- being. Our team thrives on pushing boundaries and fostering growth, all while maintaining a spirit of fun and camaraderie. This is just one of the ways we stay awesome!**BE YOU, WITH US!**Tandem is firmly committed to being an equal opportunity employer and does not discriminate on the basis of age, disability, sex, race, religion or belief, gender identity or expression, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization, and we welcome applications from a wide range of candidates. Selection for roles will be based on individual merit alone. **REFERRALS:** We love a good referral! If you know someone who would be a great fit for this position, please share!Make a move that matters. Join Tandem Diabetes Care, where we're turning challenges into triumphs every day and where your talents will help shape a healthier, happier tomorrow. #J-18808-Ljbffr