Application Support Analyst

Application Support Analyst
Porto
Oliveira do Douro, Porto, Portugal

Who are we:

Neotalent Conclusion is one of the leading Iberian specialists providing services in Information Technology and Engineering services. As part of the Netherlands-based organization Conclusion, which has an ecosystem of over 25 companies and 3, 600 employees, we are focused on increasing the technological capacity of our clients and the digital transformation of their application ecosystems.

We are talent specialists, attracting the best people and combining them with the needs of the most ambitious projects, at the right time. Our success comes from our investments in innovation, our focus on results, and, above all, the guarantee that our people will have happy and rewarding careers.

With over 25 years of solid experience, Neotalent Conclusion has established its presence in key locations, including Lisbon, Porto, and Madrid. The company currently has more than 950 professionals in the different areas in which it operates.

Neotalent, the responsive people.

Find out more about us at

Role Overview:

We are looking for an Application Support Analyst to integrate one of our biggest clients in the banking sector.

The client in question is one of the biggest banks in europe, with activity in over 70 countries around the world, it also counts with over 150 years of existence which means that is an extremely consolidated player in the banking industry. You will join an international and diverse team.

What you will do:

• Incident, change, and problem management;
  
  
  
  
• Communication during crises and participation in crisis calls;
  
  
  
  
• Backlog management of tickets and support requests;
  
  
  
  
• Preparation ofactivity reports;
  
  
  
  
• Constantinteraction with technical and operational teams;
  
  
  
  
• Executionof functional tests (or supervision of execution by other team members);
  
  
  
  

Whatyou are like:

• Proven experience in Application Support;
  
  
  
  
• Knowledgeof ITIL;
  
  
  
  
• Financialknowledge;
  
  
  
  

Whyjoin us:

- Work on challenging projects for big clients;

- Learn moreaboutemerging technologies;

- Possibility of working remotely;

- Design your career plan;

- Access tocontinuous training and certifications;

- Evolve through our internal mobility program;

-. . . and much more!