Application Support AS400

Application Support AS400
Lisboa
Lisboa, Lisboa, Portugal

Main Tasks:

• Provide L1/L2 support to application, system and batch related issues on the respective AS400 ( primary) , Unix/Windows (secondary) environments used by the different domains in Wealth Management

• Monitor Production batches and infra components.

• Ensure batch related issues are attended and resolved on time

• Escalate timely to Head of APS on possible risks, escalation matters and management issues

• Adhere to Service Level objective target and roadmap.

• Review and create application Support knowledge articles.

• Ensuring that all production deliverables are aligned with bank standards and best practices.

• Identify and propose automation wherever possible to improve system availability, productivity, and performance

Technical Skills:

• AS400 and Unix troubleshooting skills

• Strong knowledge on SQL queries, data analysis

• Familiar with Production support tools like Service
Now and JIRA is a plus

• Core Banking (Olympic / Transact / others)

• ITIL