Application Support Engineer / Application Manager Lisboa

Application Support Engineer / Application Manager
Lisboa
Lisboa, Lisboa, Portugal

Job Description

APPLICATION SUPPORT ENGINEER

Working from Portugal integrated with the IT Finance Department, you will join the Resources and Skills Department as an Application Support Engineer to handle common tasks associated with this role.

Availability to travel within and outside Portugal, work remotely, and in a hybrid model (office and remote).

Mission: Aim to manage the best procurement management ecosystem with two applications – Scoops and Skipper.

Guarantee: Ensure optimal performance and operational monitoring over the assigned period by responding to evolution requests, corrective maintenance, restoring services, and complying with defined SLAs.

• Assess risks related to your work and scope of responsibility.
• Meet objectives and deadlines, respecting SLAs and regression testing within the
  - established test coverage.
• Identify and request necessary resources.
• Develop
  - solutions (functional or technical) by seeking required resources and expertise.
• Validate solutions and hypotheses.
• Update operational deliverables according to norms and standards. Enhance your functional and technical skills related to your scope (new projects, extensions).
• Manage or participate in relevant meetings and committees.

Contribute to Communication About Your Role

• Communicate effectively with stakeholders at the frequency agreed upon with clients (business lines and managers).
• Organize and maintain documentation/knowledge base for solutions within your scope.
• Keep documentation updated with FAQs and bug fixes.
• Prepare technical documentation.
• Engage in continuous improvement to reduce incidents.
• Challenge team members and share ideas.

Qualifications

Mandatory:

• University degree in an IT-related field.
• At least 3+ years of experience in a similar role.
• Experience in purchasing and management control.
• Experience in application production run support, acting as a technical leader.
• Knowledge of accounting scope is a plus.
• Excellent interpersonal and communication skills for collaborative work at all levels, including:
• Managing meetings.
• Public speaking, explaining business matters, and learning.
• Producing and following up on meeting outcomes and inputs (minutes, requests, business analysis).

• Incident management experience.
• Tools: Service
  Now, Jira, Oracle with PL SQL knowledge (advanced level). Power
  BI knowledge is a plus.

• French language skills (B2 level).

Optional:

• Previous experience as a Technical Leader in software development.
• Knowledge of purchasing software, e. g. , Ivalua.
• Experience with Oracle DB.
• Experience with test tools and frameworks.