Application Support Engineer (L3) | Lisboa/Porto
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At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
The opportunity
As a Support Engineer, you will be responsible for providing Level 3 support for a multi microservice application running on cloud infrastructure, ensuring its optimal performance and availability. Your role will involve analyzing logs, managing user access, and possibly performing minor code fixes, as well as executing configuration updates.
You will work closely with the development and Dev
Ops teams to resolve issues and enhance application functionality.
Your Key Responsibilities
- Provide Level 3 support for applications, troubleshooting and resolving complex issues across the application stack.
- Analyze application logs to identify and diagnose issues, providing timely resolutions to minimize downtime.
- Manage user access and permissions.
- Perform minor code fixes in Java or React to address application bugs and improve functionality.
- Execute configuration updates to enhance application process, performance and user experience.
- Collaborate with the development team to identify recurring issues and propose solutions for
- term fixes. - Document support processes, solutions, and knowledge base articles to improve team efficiency and knowledge sharing.
- Excellent
- solving skills and attention to detail - Strong communication and interpersonal skills
- Ability to work effectively in a
- oriented environment
- Proficiency in reading and analyzing application logs to troubleshoot issues effectively.
- Experience with programming.
- Excellent
- solving skills and the ability to work under pressure. - Strong communication and collaboration skills, with a focus on teamwork.
- Experience with shell and bash navigation.
- Experience with React and/or Java programming.
- Experience with Azure and understanding of
- based application architectures. - Familiarity with monitoring and logging tools (e. g. , Splunk, ELK Stack) for application analysis.
- Experience in working with databases and SQL for troubleshooting
- related issues.
Highly motivated individuals with excellent
- solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you’re ready to take on a wide range of responsibilities and are committed to seeking out new ways to make a difference, this role is for you.
What We Offer
- Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
EY | Building a better working world
EY exists to build a better working world, helping to create
- term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
At EY, we're committed to providing recruitment and career opportunities to all, regardless of gender, sexual orientation, social background, or disability. We believe that equality and diversity are central to our recruitment process, as they enhance creativity and efficiency, leading to improved performance and productivity. In line with this commitment, EY Portugal recently became a member of the Inclusive Community Forum. This initiative, led by Nova SBE, focuses on the recruitment of individuals with disabilities, advocating for a more inclusive community. Moreover, EY Portugal has also endorsed the Diversity Charter of APPDI (the Portuguese Association for Diversity and Inclusion), pledging to establish and develop internal policies and practices which support diversity. Through these initiatives, EY seeks to actively contribute to the inclusion process, and promote a more inclusive community for people with disabilities, by actively participating in creating solutions.
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Information TechnologyIndustries
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#J-18808-Ljbffr- Informações detalhadas sobre a oferta de emprego
Empresa: EY Localização: Lisboa
Lisboa, Lisboa, PortugalPublicado: 23. 5. 2025
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