Application Support Engineer (L3) | Lisboa/Porto Lisboa

Application Support Engineer (L3) | Lisboa/Porto
Lisboa
Lisboa, Lisboa, Portugal

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Client:

EY

Location:

Lisbon, Portugal

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

6727b9d792eb

Job Views:

6

Posted:

19. 08. 2025

Expiry Date:

03. 10. 2025

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Job Description:

The opportunity

As a Support Engineer, you will be responsible for providing Level 3 support for a multi microservice application running on cloud infrastructure, ensuring its optimal performance and availability. Your role will involve analyzing logs, managing user access, and possibly performing minor code fixes, as well as executing configuration updates. You will work closely with the development and Dev
Ops teams to resolve issues and enhance application functionality.

Your key responsibilities

• Provide Level 3 support for applications, troubleshooting and resolving complex issues across the application stack.
• Analyze application logs to identify and diagnose issues, providing timely resolutions to minimize downtime.
• Manage user access and permissions.
• Perform minor code fixes in Java or React to address application bugs and improve functionality.
• Execute configuration updates to enhance application process, performance and user experience.
• Collaborate with the development team to identify recurring issues and propose solutions for
  - term fixes.
• Document support processes, solutions, and knowledge base articles to improve team efficiency and knowledge sharing.

Skills and attributes for success

• Excellent
  - solving skills and attention to detail
• Strong communication and interpersonal skills
• Ability to work effectively in a
  - oriented environment

To qualify for the role, you must have

• Proficiency in reading and analyzing application logs to troubleshoot issues effectively.
• Experience with programming.
• Excellent
  - solving skills and the ability to work under pressure.
• Strong communication and collaboration skills, with a focus on teamwork.
• Experience with shell and bash navigation.

Ideally, you’ll also have

• Experience with React and/or Java programming.
• Experience with Azure and understanding of
  - based application architectures.
• Familiarity with monitoring and logging tools (Splunk, ELK Stack) for application analysis.
• Experience in working with databases and SQL for troubleshooting
  - related issues.

What we look for

Highly motivated individuals with excellent
- solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you’re ready to take on a wide range of responsibilities and are committed to seeking out new ways to make a difference, this role is for you.

What we offer

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.