Application Support Engineer Lisboa

Application Support Engineer
Lisboa
Lisboa, Lisboa, Portugal

AXA Group Operations is an IT solutions provider dedicated to serving the AXA Group and its banking and insurance companies globally. Our mission is to develop and manage international business solutions that support AXA's growth, accelerate market entry, and drive cost efficiency.

Join our team at AXA GO AML, where you will work alongside the Financial Crime Compliance (FCC) operations team. We utilize Netreveal, an external software solution distributed by Symphony AI, to enhance our
- money laundering efforts.

Key Responsibilities

• Manage systems, databases, and network operations.
• Maintain and support applications, ensuring quality of service (Qo
  S).
• Collaborate with our technical team as an experienced application administrator.
• Oversee ticketing, incident, problem, and change management in a large enterprise environment.
• Automate manual procedures to improve efficiency.
• Create, update, and enhance operational and implementation guidelines, along with necessary documentation.
• Ensure high availability and compliance of applications.
• Configure and monitor services on preproduction and production servers.
• Assist the test team with file integrations, analysis, and KPI tracking.
• Produce reports and KPIs on demand using Oracle SQL.
• Manage applicative users effectively.

Your Profile

• Extensive experience in managing and monitoring applications, ensuring high availability and compliance.
• Experience with ticketing, incident, problem, and change management.
• Proficiency in Unix/Linux environments, scripting, and integration with
  - source technologies such as Apache and Git
  Hub.
• Ability to automate workflows and procedures.
• Experience in configuring, monitoring environments, and applicative user management.
• Proactive
  - solving and strong communication skills (French) and teamwork.

About AXA

As a
- leading insurance company, we act for human progress by protecting what matters. With 153, 000 employees in 54 countries working with 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity are central to our values, fostering a culture of respect for each other, our customers, and the communities around us.

Join AXA and you’ll feel like you belong, are included, and can thrive. You’ll be able to shape your work and grow your potential as you seek new opportunities, push boundaries, and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want.

About the Entity

AXA is transforming into a sustainable,
- led company. At AXA Group Operations, we are key drivers of this transformation, promoting innovation and technology to evolve our insurance business model globally with speed and quality.

We operate across 17 countries with highly qualified teams, leveraging technology, data, sourcing, security, and investment to achieve economies of scale and synergies. Our goals include:

• State-of-the-art Data Technology to enhance customer experience
• State-of-the-art Procurement & Sourcing to improve efficiency and manage risks
• A High-Performing Global Team for stronger partnerships within AXA

What We Offer

We bring together over 8, 000 employees worldwide, embracing diversity and promoting equal opportunities for all, including gender, LGBT+, disability, and different origins. We are committed to creating a respectful and inclusive work environment where individual differences are valued.