Application Support Engineer Lisboa

Application Support Engineer
Lisboa
Lisboa, Lisboa, Portugal

Decskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset: its people. Our main mission is to deliver value through knowledge and talent, and we achieve this by fostering a culture of excellence and investing in the development and
- being of our people. With over 600 dedicated professionals and offices in Lisbon, Porto, Madrid, and Luxembourg, Decskill operates across three core areas:
DECSKILL TALENT: We believe that our people are key to our success. Through Decskill Talent, we empower our team to embrace the digital transformation challenges of our clients. We collaborate with clients to drive innovation, ensuring project success and business growth
DECSKILL BOOST: Equipping our team with the latest tools and methodologies, we optimize Time-to-Market and deliver innovative solutions exceeding client expectations.
DECSKILL CONNECT: Our team collaborates closely with clients to implement and manage IT infrastructures that generate
- term value.
At Decskill, we believe that by nurturing and empowering our people to confront the challenges of digital transformation, we create value not only for our clients but also for our entire ecosystem, fostering a digital community dedicated to growth and progress.
We are looking for a Application Support to join us in Lisbon.
Responsibilities:
Support the business in their IT needs and understand the business workflows and scenarios
Maintaining a proper coverage in their designated shift
Voluntarily picking up work and tasks as received over email, tickets or in person
Provide business, team members and other project/task partnering teams updates on the issue/task/project
Documenting and training other team members
Shadow other team members and seek to learn to improve day to day coverage of the platforms
Sharing knowledge within the team as well documenting the issues/incidents for better follow up
Improving day to day tasks by writing scripts and automate tasks that are procedure oriented
Contribute towards better
- release checkouts
Understand the underlying issue and the associated patch fix/release and identify systemic issue
Availability to work during Holidays / Weekends as per
- defined needs and on a rotational basis with the rest of the team
Requirements:
Application support experience
Core Unix/Linux skills
Knowledge of network technologies and protocols – specifically TCP and UDP
Basic scripting skills (Unix/Linux shell, Python, Perl for scripting, any other programming language, e. g. C, C++, Java)
Basic SQL knowledge
SLog management: Splunk, ELK, Gray log, Loki
Network monitoring: Corvil
Databases: Oracle, Postgre
SQL, My
SQL/Maria DB, KDB/q
Messaging: Tibco, Solace, IBM MQ, LBM, Kafka
Observability and monitoring: ITRS Geneos, Dynatrace, Prometheus, Grafana
Experience with monitoring and observability tools such as ITRS Geneos, Dynatrace, Prometheus, Grafana.
Fluency in English (at least B2)
If you’re interested in this job please send your CV in English to with reference “GD / App
Supp ”.
Decskill is committed to equality and
- discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.