Application Support Engineer Vila Nova de Gaia

Application Support Engineer
Vila Nova de Gaia
Vila Nova de Gaia, Porto District, Portugal

Redspher has over 40 years of experience in handling
- critical shipments throughout Europe and beyond. The company offers a seamless digital platform for both shippers and carriers to easily find, book and track solutions for
- sensitive shipments. By combining technology with Europe’s most extensive carrier network and a team of +400 transport experts available 24/7, the company aims to deliver the best customer experience. Redspher consists of the following brands, all specialized in
- sensitive delivery: Easy4Pro, Easy2Go, Upela, Rubiwin, Flash, Schwerdtfeger and Speed
Pack Europe.

We’re looking for an Application Support Engineer to join our team in Porto!

In this role, you’ll act as a key link between our Level 1 Support and Development teams. You’ll be responsible for handling Level 2 incidents, investigating and resolving complex technical issues, and contributing to the continuous improvement and stability of our applications.

Your Responsibilities

• Troubleshoot and resolve Level 2 support incidents escalated by the Level 1 team
• Analyze application bugs and deliver reliable fixes in collaboration with developers
• Write, test, and deploy small to medium bug fixes (mainly in PHP and Java
  Script)
• Monitor application performance and logs to detect and prevent issues
• Maintain clear and concise technical documentation for recurring incidents and solutions
  
  

• Proficient in PHP, Java
  Script, and SQL
• Solid debugging and
  - solving skills
• Comfortable using Git and working with ticketing systems
• Autonomous, structured, and proactive
• Strong communication skills and a collaborative mindset
• Fluent in English – French is a plus
  
  

• Fast growing, lean and efficient with varied and exciting tasks
• Strong autonomy in your day to day work, goals and success oriented
• Genius Academy: our own
  - learning platform
• A Talent Management program
• Hybrid Working possibilities
• Employee Referral program
• Digital innovative work systems & tools