Application Support Engineer

Application Support Engineer
Viseu
Viseu, Viseu District, Portugal

The position is required to play a
- quality technical support role in the Configuration, Operations, Support and Troubleshooting of an IT applicational platform.

The role is required to be
- call on a rotating basis throughout the year and is required to work with Support Service Level 3 Support Engineers, Client Dev/Operations Teams and 3rd Party Content Providers to resolve technical/operational issues whenever necessary. You are required to escalate unresolved issues to appropriate internal/external teams.

This role will also require working on other new requirements as and when required. The candidate is required to be proactive in
- learning and by engaging senior engineers/peers.

Requirements

- IT degree from University (or equivalent)

- At least 2–3 years acting as an Application Engineer in Java and Database‐related technologies

- At least 1 or 2 years' experience in Media, Telco‐OSS/BSS, VAS or Software Houses sectors

- Knowledge of microservices – cloud, Rabbit
MQ, Redis, Oracle, Elasticsearch, Java, Linux, Tomcat and Memcache

- Developing and maintaining cloud solutions in accordance with best practices

- Testing Frameworks (JUnit), Source Control (SVN), Maven, Jenkins

- Other technologies: Cloud (Azure/AWS), Grafana, Zabbix

- Experience with CI/CD systems

Additional Responsibilities

- Developing and maintaining cloud solutions in accordance with best practices.

- Prioritize and manage several open issues at one time and ensure all issues are properly logged in the assigned ticketing systems.

- Follow up to ensure IT systems are fully functional after troubleshooting.

- Analyze business and operational requirements from Client and ensure timely response.

- Development and deployment of any change request coming from Dev & Ops team.

- Follow the guidelines of Client's operational and development strategies.

- Prepare complete documents and presentations for the Change Management process.

- Document technical knowledge in the form of notes and manuals.

- Prepare accurate feedback and timely reports.

- Attend Client's operational and ad‐hoc meetings.

- Required to be on‐call on a rotation basis.

Seniority level

- Mid‐Senior level

Employment type

- Full‐time

Job function

- Management and Manufacturing

- Industries: IT Services and IT Consulting

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