Application Support (German Speaking) Beja

Application Support (German Speaking)
Beja
Beja, Beja District, Portugal

With just over 7 years of experience in the Portuguese market, we share our DNA with more than 200 workers and position our offer according to 3 lines of service:

Strategy (Outsourcing, Ne
Xel, Team as a Service, Tech Academies);



R&D (Bootcamps, POC, Tech Lab);



Nearshore. In ADENTIS, we focus on PEOPLE. This is our emotional salary:

Great Work-Life balance;



Very flexible organizational routine;



Health benefits (for youand your family);



Team Building activities;

Over 300 protocols to offer you great discounts in different areas;



Continuous professional development sponsored by our Training and Certification Department;



Regular feedback on yourperformance through a personalized plan;



Comprehensive career plan and progression involving assertive performance reviews. Responsibilities:

- Application support for IT services (Time management application) & other Digital People Solutions platforms.

- Incident Management - Provider Controlling.

- Incident resolution within supported applications (incidents, queries & service requests).

- End-to-end customer experience providing a single
-
- contact.

- Document all relevant application support information e. G. Creation of use cases, identifying improvements/old documentation.

- Knowledge sharing inside the team regarding the applications and supported activities.

You must have:

- Fluent in English and German (required).

- Experience in Help Desk / Application Support including handling with Incident Management Tools.

- Experience in technical analysis regarding IT applications.

- Experience in
- based services is a plus (Saa
S).

- Relevant Service
Now experience is a plus.

- Good interpersonal skills and ability to build a positive relationship with partners to achieve a common goal.

- IT Infrastructure library (ITIL) certification is a plus.

- Proficiency in Microsoft Office (required).

• Fluent in English and German (speaking, reading, and writing).
• European Union Citizenship or Portuguese Working Visa / Portuguese Residency.
• Availability to go to the office, once a week.
• If you want to be part of a real People First organization, join us! Send your CV to ******

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