Application Support (German Speaking)
About Us
With over 7 years of experience in the Portuguese market, we share our DNA with more than 200 professionals and offer services across three main areas: Strategy (Outsourcing, Ne
Xel, Team as a Service, Tech Academies), R&D (Bootcamps, POC, Tech Lab), and Nearshore. At ADENTIS, we focus on PEOPLE.
Our Values and Benefits
This is our emotional salary:
- Great Work-Life balance
- Very flexible organizational routine
- Health benefits (for you and your family)
- Team Building activities
- Over 300 protocols offering discounts in various areas
- Continuous professional development sponsored by our Training and Certification Department
- Regular feedback on your performance through a personalized plan
- Comprehensive career plan and progression involving assertive performance reviews
Responsibilities
- Application support for IT services (Time management application) & other Digital People Solutions platforms
- Incident Management - Provider Controlling
- Incident resolution within supported applications (incidents, queries & service requests)
- End-to-end customer experience providing a single
-
- contact - Document all relevant application support information, e. g. , creation of use cases, identifying improvements/old documentation
- Knowledge sharing within the team regarding the applications and activities supported
Requirements
- Fluent in English and German (required)
- Experience in Help Desk / Application Support, including handling Incident Management Tools
- Experience in technical analysis regarding IT applications
- Experience in
- based services (Saa
S) is a plus - Relevant Service
Now experience is a plus - Good interpersonal skills and ability to build positive relationships with partners
- IT Infrastructure Library (ITIL) certification is a plus
- Proficiency in Microsoft Office (required)
- European Union Citizenship or Portuguese Working Visa / Residency
- Availability to work in the office once a week
If you want to be part of a real People First organization, join us! Send your CV to *
#J-18808-Ljbffr- Informações detalhadas sobre a oferta de emprego
Empresa: Sensei Localização: Castelo Branco
Castelo Branco, Castelo Branco, PortugalPublicado: 18. 5. 2025
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