Application Support (Linux + SQL)

Overview

We are looking for Application Support Specialists to join a global IT APS team, working in an international environment and supporting key
- commerce applications for the investment banking domain.

Your mission will be to ensure system stability, resolve incidents, support internal users, and contribute to continuous improvement initiatives within a critical production environment.

Responsibilities

• Provide
  - class support to internal users, ensuring timely and effective incident resolution.
• Investigate and resolve data or system issues, ensuring root cause analysis and preventive measures.
• Liaise with development teams to communicate and track issues raised by the business.
• Manage incidents, problems, and change requests following ITIL standards.
• Maintain detailed documentation and knowledge bases for recurring issues.
• Plan, test, and deploy functional fixes and system enhancements.
• Prepare environments for releases and oversee implementation and
  - production testing.
• Support overnight batch processes performing
  -
  - day valuations and risk analysis.

Technical Skills

• Monitoring tools: Dynatrace
• Schedulers: $Universe / Univiewer (or equivalent)
• Databases: SQL / Oracle
• Scripting: Python and other scripting languages

Language Skills

• Portuguese & French: Basic understanding (nice to have)

Soft Skills

• Strong teamwork and collaboration abilities
• Proactive and
  - oriented mindset

Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Consulting
• Industries: IT Services and IT Consulting

Location: Lisbon, Lisbon, Portugal.