Application Support Lisboa

Application Support
Lisboa
Lisboa, Lisboa, Portugal

Prime
IT is an international company with more than 18 years of experience delivering the best solutions in a wide range of services: Team-as-a-Service, Team Extension, Managed Services, Nearshore and Custom Software Development.

We operate in 3 main sectors – IT, Telecom & Engineering – and have a team of more than 2360 Primers involved in the development of projects all across the globe.

With 19 offices, 2 Talent Hubs (Brazil and Vietnam) and a presence in over 50 cities worldwide, we enhance our partners’ businesses with a different attitude based on the highest quality standards, the most advanced technology, and the best professionals in the sector.

We are looking for a Application Support to join our Team!

What will you do?

✔Provide support for CYS Cybersecurity platforms, focusing on Pilot and Go-live phases.

✔ Assist
- users by resolving incidents, answering questions, and handling service requests.

✔ Identify and resolve issues quickly to minimize operational disruptions.

✔ Work closely with Change Management, Communications, and Knowledge teams to integrate user feedback into improvements.

What do you need to succeed?

✅ 5+ years in application support , preferably in international teams

✅ Experience with incident management tools (e. g. Service
Now)

✅ Solid background in 1st/2nd line support and
- team coordination

✅ Fluent English with strong written communication

What do we offer?

Integration into an international company with a global footprint

Continuous learning and mentorship from senior experts in the field

Career development opportunities within a leading telecom project

Work within a collaborative and experienced engineering team

Send your CV to fjbaptista@primeit. pt and kickstart your career with us!