Application Support Lisboa

Application Support
Lisboa
Lisboa, Lisboa, Portugal

We are seeking an experienced Application Support Engineer with 6+ years of expertise in SQL/My
SQL, Unix/Linux, Cloud environments, Ansible, Jenkins, and Dynatrace. This role requires
- on experience in application performance monitoring, incident resolution, and IT infrastructure support. The ideal candidate will work closely with clients and internal teams to ensure system stability, high availability, and operational efficiency.

Key Responsibilities:

• Provide Level 2/3 application support, ensuring smooth operation and performance of enterprise applications.
• Monitor application health and infrastructure using Dynatrace, proactively identifying and resolving performance issues.
• Troubleshoot and optimize SQL/My
  SQL databases, ensuring efficient query execution and database performance.
• Perform system administration tasks on Unix/Linux environments, handling scripts, logs, and server configurations.
• Support and enhance cloud-based deployments, ensuring scalability and reliability in cloud environments.
• Automate operational tasks using Ansible, improving efficiency and reducing manual interventions.
• Collaborate with Dev
  Ops teams to manage Jenkins pipelines, ensuring smooth application deployments.
• Work with monitoring and alerting tools to identify issues, conduct root cause analysis (RCA), and implement solutions.
• Ensure compliance with IT infrastructure best practices, optimizing system configurations and security measures.
• Maintain technical documentation, troubleshooting guides, and standard operating procedures (SOPs).

Required Qualifications:

• 6+ years of experience in Application Support, IT Operations, or Infrastructure Management.
• Strong expertise in SQL/My
  SQL for database support, query optimization, and performance tuning.
• Hands-on experience with Unix/Linux environments, including scripting and system administration.
• Proficiency in Cloud platforms (AWS, Azure, or GCP) for supporting
  - based applications.
• Experience with Ansible for automation and configuration management.
• Knowledge of Jenkins for CI/CD pipeline management and deployment automation.
• Practical experience in application and infrastructure monitoring using Dynatrace.
• Strong understanding of IT infrastructure, networking concepts, and system performance optimization.
• Excellent troubleshooting skills, with the ability to work under pressure in a
  - paced environment.

Why Join This Project?

• Work with enterprise applications and
  - edge monitoring technologies.
• Gain exposure to cloud, automation, and Dev
  Ops tools, enhancing career growth.
• Competitive compensation and career advancement opportunities in IT support and infrastructure management.

If you are a skilled Application Support Engineer with experience in SQL/My
SQL, Unix/Linux, Cloud, Ansible, Jenkins, and Dynatrace, we encourage you to apply and contribute to the success of our client’s IT operations.