Application Support

Mutual Respect, Empathy, Innovation and Professional Pride. Do you see yourself within these values?

Founded in 2006 under the mission "To Challenge Complexity", Closer Consulting is a Data Science company specialized in Business Intelligence, Advanced Analytics and Artificial Intelligence.

By developing projects in the most diverse industries – Banking, Telecommunications, Health, Retail, Energy, Insurance or Aviation – we analyze data, transforming it into knowledge for our clients, allowing them to adopt the best decision‑making for their respective organizations and businesses.

Application Support Engineer – Closer Consulting

Location: Lisbon, Portugal. Residency: Residency in Portugal (Lisbon) required.

We are now looking for an Application Support Engineer willing to accept new challenges in our Closer team.

• Solid experience in Level 2 Application Support, ideally within banking, financial, or e‑commerce environments.
• Strong knowledge of Linux/UNIX and Windows operating systems.
• Hands‑on experience with monitoring tools and schedulers such as Dynatrace and Universe / Univiewer.
• Advanced proficiency in SQL and Oracle databases for query creation and troubleshooting.
• Experience with Python and scripting languages (Shell, Bash) for automation and analysis.
• Familiarity with ITIL framework and Change Management processes.
• Ability to work under pressure in Tier 1 critical systems, ensuring stability and data accuracy.

We believe we are the ones too, by:

• Providing a Multidisciplinary Team.
• Giving a home office kit, with everything you need to perform remotely.
• Ensuring a career plan alongside with professional growth.
• Providing you with a custom training plan.

Oh… and by the way, we also have:

• Several challenging complex projects.
• Stimulating teams and leaders.
• World‑class Clients and Partners.

If you believe in this match as much as we do, send us your CV and reach the closest side of life.

Closer is a company that values diversity and inclusion. We are committed to fostering an environment where everyone is treated with dignity and respect, regardless of race, gender, beliefs, sexual orientation, physical or mental disability, or other personal characteristics. At Closer, we embrace the unique perspectives and experiences that everyone brings, and we believe that it is a fundamental driver for the success we've achieved.

Main Tasks:

• Investigate the root cause of publication issues and provide solutions or elevate as necessary, ensuring follow‑up until resolution.
• Investigations will span multiple platforms and involve transversal collaboration, requiring the use of tools such as SQL, Excel, Splunk, Camunda, Jira, Dynatrace, proprietary market data software, Ubix, and Bloomberg.
• Supporting CInergy Application: Provide user support throughout the entire lifecycle of an index, ensuring proper configurations across the necessary systems for index calculation or publication.
• Workflow Management: Oversee workflow systems, ensuring that all workflows run on time daily, manage workflow incidents, and collaborate with development teams to improve workflow monitoring.

Technical Skills: Technical Proficiency:

• Advanced knowledge of tools like SQL, REST, JSON, Spring Boot, Excel, Python, financial market data, and database management systems.
• Strong analytical skills to troubleshoot technical issues related to servers, connectivity, and scripts.

Problem‑Solving Abilities:

• Capable of quickly identifying and analyzing the root cause of complex problems, whether they are external, technical, or internal.
• Proven experience in delivering solutions in a fast‑paced environment with tight deadlines.

Application Support Engineer – Mo
Ongy

Location: Lisbon. Hybrid: 2 times a week at the client’s office.

Founded in 2005 in Lisbon by three visionary entrepreneurs, Mo
Ongy quickly became a leading group in Engineering and Information Technology (IT) across Europe and North Africa. Today, with a presence in 14 countries and more than 40 subsidiary companies, Mo
Ongy employs over 9, 500 talents who share a common passion for innovation and excellence.

The International Mobility Recruitment Department is dedicated to enhancing the mobility of IT professionals throughout Europe, facilitating the placement of talents in the various markets where it operates.

Candidates must possess a valid work permit for Portugal.

Mandatory Languages: English (minimum C1) and French (is a plus).

We’re looking for a Level 2 Application Support Engineer with strong hands‑on experience in application servers and build activities. This person will work closely with the Build and Development teams, ensuring smooth deployment, configuration, and support of web applications across the company’s environments.

Key Responsibilities:

• Deploy applications delivered by Development teams onto application servers (JBoss, Apache, Tomcat).
• Configure and parameterize application servers, including logs, web access, and environment settings.
• Perform troubleshooting across application and infrastructure layers.
• Execute batch jobs using Control‑M.
• Manage and supervise intra‑company file transfers (CFT, Connect:Direct) between Business Units.
• Monitor ongoing transfers and ensure execution integrity.
• Work closely with Build teams to support deployment pipelines and application lifecycle activities.
• Provide Level 2 support for application‑related incidents and operational issues.

Requirements:

• Solid experience with application servers (JBoss, Apache, Tomcat).
• Strong understanding of web application environments and configuration.
• Experience with Control‑M for batch execution.
• Knowledge of file transfer tools (CFT, Connect:Direct).
• Comfortable working directly on application servers (installation, configuration, troubleshooting).
• Good communication skills and ability to collaborate with Dev and Build teams.

Nice to Have:

• Familiarity with monitoring tools (Dynatrace or similar) is a plus, though not required.

Advantages of joining Mo
Ongy:

• Access to a dedicated international mobility department with personalized relocation programs.
• Opportunities to work on projects with cutting‑edge technologies in different countries and various sectors.
• Access to ongoing and free training and career‑oriented certifications.
• Exchange of ideas and best practices among professionals across Europe, fostering creativity and innovation in IT.
• Opportunity to work in a global network of companies, with access to a wide range of challenging projects in different European markets.

@Mo
Ongy Group we stand for equality and value diversity. We create a safe, diverse environment where opportunities are equal for everyone! We do not discriminate based on age, ethnicity, sexual orientation, gender, disability, or any factor other than merit. All applications with skills needed for the position are welcome!

IT Support Specialist PT/ING (M/F) – Lisbon

We are looking for an IT Support Specialist to be part of a large, global tech company. Requirements include:

• Fluent Portuguese and English (C2 level).
• Professional technical background of at least 1‑2 years (preferably in security and systems administration).
• 1‑2 years of experience in technical support within IT teams.
• Strong analytical and problem‑solving skills.

Technical Skills: Solid understanding of LAN/WAN networks, routing, switching, and firewalls; Knowledge of server operating systems such as Windows Server or Linux; Familiarity with virtualization tools like VMware or Hyper‑V; Knowledge of network security (firewalls, VPNs, IDS); Strong troubleshooting skills.

Nice to Have: Relevant certifications in networking, such as CCNA or CCNP.

Schedule: Work at Parque das Nações, 8:00‑22:00, Monday‑Friday, 8‑hour shift.

Send us your CV.

Technical Support Engineer – EV Charging Systems

We’re currently supporting a global technology leader in their search for a Technical Support Engineer to join their growing e
Mobility division. In this role, you’ll provide advanced remote technical support for EV charging systems, helping to drive innovation, improve product reliability, and ensure exceptional customer satisfaction.

Your Key Responsibilities:

• Provide advanced remote technical support and perform root cause analysis for EV charging systems, ensuring timely and effective solutions.
• Support system integration between chargers, vehicles, and backend systems to enhance interoperability and performance.
• Manage technical escalations, maintaining thorough documentation of issues, resolutions, and lessons learned.
• Work closely with product and R&D teams to identify recurring issues and contribute to product improvements.
• Deliver coaching and feedback to frontline support teams to strengthen first‑contact resolution rates and overall service quality.

Experience & Skills:

• Strong foundation in electronics, IT systems, energy technology, or communication networks.
• Several years of experience in technical support or customer‑facing engineering roles, ideally within the EV charging or e
  Mobility industry.
• Good understanding of charging standards and communication protocols (Type 2, CCS, OCPP).
• Excellent problem‑solving and analytical skills, with a structured and collaborative approach to work.
• Fluent English communication skills; additional languages are a plus.

Education:

• Degree in Electrical Engineering, Electronics, or a related technical field.
• Alternatively, a completed technical apprenticeship with further qualifications and substantial hands‑on experience.

Technical Support – Italian (Remote in Portugal)

We are currently looking for Italian‑speaking Technical Support Agents to join a growing support team. This is an exciting opportunity to provide technical assistance to users of a global technology platform.

Main Responsibilities:

• Provide remote technical support to users via chat, phone, and email.
• Guide customers through technical troubleshooting, set‑up, and feature navigation.
• Offer pre‑ and post‑sales technical support to help users maximize platform benefits.
• Handle inquiries about software bugs, system performance, and functionality.
• Escalate unresolved issues to higher‑tier support when necessary.
• Document all interactions and resolutions in the system.
• Ensure timely, clear, and customer‑focused communication.

Candidate Profile:

• Fluency in Italian and English (mandatory).
• Solid sales experience and strong communication skills.
• Tech‑savvy with the ability to learn new systems and tools quickly.
• Customer‑oriented mindset with strong problem‑solving abilities.
• Prior experience in technical support is highly valued but not required.

Work Schedule: Rotating shifts (07h‑21h, including weekends).

Compensation & Benefits Package:

• Basic Salary: EUR 900. 00 gross/month.
• Performance Bonus (up to): EUR 360. 00/month.
• Language Allowance (Italian + English): EUR 250. 00/month.
• Meal Allowance of EUR 9. 60 per day worked – up to EUR 201. 60/month.
• Assiduity Allowance: EUR 110. 00/month.
• Flex Work Allowance: EUR 60. 00/month.
• Full training provided and paid. Bonus and allowances vary depending on attendance and performance.

Why Apply? Join a fast‑growing and reputable company in the customer experience space. Work fully remotely from anywhere in Portugal. Support a global tech brand with a dynamic and collaborative team. Receive extensive training and real opportunities for career growth. Enjoy a competitive salary and attractive benefits package.

By applying, you are giving your GDPR consent for your CV and personal details to be processed for recruitment purposes.

Technical Support – Spanish & English – Lisbon

Founded in 2016, Get the Job recruits and selects the best talent for the most exciting and reputable organizations.

As a technical support agent you will handle customer’s product inquiries, by email, phone and social media, provide information in matters related to pre and post‑sales and resolve technical issues that customers may have.

You only need to have native Spanish level and be fluent in English (C1/C2). The workplace is located in Parque das Nações, in Lisbon, and you will work 40 hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern, Monday to Friday, from 8am to 5pm.

This company is committed to developing the knowledge of its employees, offering a training program around 20 working days, 8 hours per day.

Make a significant impact on the future of technology!

Technical Support – Czech & English – Lisbon

As part of a global company, you will turn customers’ issues into opportunities, providing technical support and ensuring satisfaction with a touch of magic.

Role includes problem identification, investigation, resolution, both over the phone and through web‑based channels. Collaborate with management and engineering to address service issues, produce bug fixes, develop test cases and raise escalations.

You only need to have native Czech level, be fluent in English (C1/C2) and have previous experience working with DNS (types or records, record creation, DNS management, DNS troubleshooting), Office 365 Directory Synchronization tool (Dir
Sync), Microsoft Azure Active Directory Connect tool (AD Connect) and Active Directory (FSMO Roles, Active Directory Domains and Trusts).

The workplace is located in Entrecampos, in Lisbon, and you will work 40 hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern, Monday to Friday from 8am to 6pm.

Ready to revolutionize the tech landscape? Send us your CV!

Technical Support – English + Multiple Languages – Portugal

We’re looking for IT professionals who take pride in solving complex issues and providing reliable support. Your job: find the cause, fix it, and make sure it doesn’t happen again.

What we’re looking for:

• 1–2 years of experience in IT support, systems administration or security.
• Native‑level fluency in one of the following: Hebrew, Turkish, Hungarian, Czech, Croatian, Greek, Russian, Ukrainian, Yoruba, Albanian, Estonian, Lithuanian or Latvian.
• Excellent communication in English (C2).
• Strong technical knowledge, analytical thinking, and problem‑solving skills.

What’s in it for you:

• Work from Lisbon, Porto, or remotely from anywhere in Portugal (depending on the available project).
• Be part of a global tech support team that thrives on solving real problems.
• Ongoing training, career growth, and a chance to make your mark.

Every system needs someone behind it who knows what they’re doing. Here, your expertise keeps businesses connected, users productive, and operations running smoothly.

Apply now and take the next step in your IT career.