Application Support

Application Support
Lisboa
Lisboa, Lisboa, Portugal

About the job

The Application Production Support mission is to provide technical and functional support to users of the banks several applications. Usually this position consists in support to user's requests;



incident, problemand change management;



coordination withotherlevels of support (ADM, Production, others). In addition, it will be required to provide feedback to user and communicate on issue resolution

Your Main Activities Are

Provide support to users of the systems in a timely and efficient manner

Build and maintain a knowledge base regarding support issues and their resolution

Build a working knowledge of the systems and business area in order to provide a high level of support

Processes requests for specific actions (processing, extraction, specific work, etc. )

Creates control points as part of procedures and operating methods to ensure that work goes smoothly and drafts ad hoc reporting

Prepare environments for releases and ensuring that the implementation and
- production tests are carried out

Profile and Skills to Success

Bachelor Degree in Information Technology and Computer Science or related

At least 3 years of relevant experience in Information Technology or similar

Advanced level of English, both written and oral

Ability to collaborate / teamwork

Client focused

Resilience

Why joining BNP Paribas?

• Leading banking institution

BNP Paribas is the European Union's leading