Application Support

Overview

Technician Application Support mission is to provide technical and functional support to users of the bank’s several applications. This includes incident, problem, and change management, coordination with other support levels, and analytical problem solving to deliver end‑to‑end service to internal clients.

Responsibilities include preparing releases, ensuring pre‑production tests, participating in continuous improvement, analyzing incidents, classifying and prioritizing, managing resolution, monitoring lifecycle, preparing reports, and updating the knowledge base.

Main Tasks

• Classify and prioritize incidents and requests.
• Manage incident resolution within the team and with technical teams.
• Monitor the incident life‑cycle until the service is restored.
• Prepare reports: morning report, incident reports, major event reports.
• Assist with establishing operating procedures and updating knowledge base.

Technical Skills

• SQL
• Windows
• Dynatrace & Control M
• Ansible & Jenkins

Language Skills

• French (notions)

Soft Skills

• Communication
• Innovative and transformational mindset
• Analytical skills
• Collaboration/Teamwork
• ITIL Certification

Candidate Profile

Must have experience in support and service delivery, a strong sense of responsibility, resilience to high workload, and flexibility to cover/extend shifts in emergencies and weekends.

Seniority Level

• Mid‑Senior level

Employment Type

• Full‑time

Job Function

• Information Technology

Industries

• IT Services and IT Consulting