Application Support Lisboa

Application Support
Lisboa
Lisboa, Lisboa, Portugal

Profile : Application Support
• Location and Schedule: Lisbon, night shift, from 2pm to 11pm
Job Description:
Level 2 technical application support to internal applications users:
Functional & technical support of
- scope applications
Monitoring, troubleshooting, resolving, and communicating the production events to end users and stakeholders
Ensuring the smooth execution of batches
Delivering the production changes
Current business processes maintenance and enhancement
Ensure that all relevant events and issues are recorded and resolved in timely manner
Incident and Problem management, solutions to common problems documentation
Main Tasks:
Technical monitoring and control of the applications
Incident management, problem, request and change management
Functional & technical support of
- scope applications
Monitoring, troubleshooting, resolving, and communicating the production events to end users and stakeholders
Delivering the production changes
Technical Skills:
SQL
ORACLE
ITIL
UNIX/LINUX
Financial Markets - Transversal Financial Markets
Language Skills:
English - Expert
Soft Skills:
Communication - oral & written
Ability to collaborate / Teamwork
Proactivity
Problem-solving
Adaptability