Application Support Lisboa

Application Support
Lisboa
Lisboa, Lisboa, Portugal

Decskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset: its people. Our main mission is to deliver value through knowledge and talent, and we achieve this by fostering a culture of excellence and investing in the development and
- being of our people. With over 600 dedicated professionals and offices in Lisbon, Porto, Madrid, and Luxembourg, Decskill operates across three core areas:

• DECSKILL TALENT: We believe that our people are key to our success. Through Decskill Talent, we empower our team to embrace the digital transformation challenges of our clients. We collaborate with clients to drive innovation, ensuring project success and business growth.

• DECSKILL BOOST: Equipping our team with the latest tools and methodologies, we optimize Time-to-Market and deliver innovative solutions exceeding client expectations.

• DECSKILL CONNECT: Our team collaborates closely with clients to implement and manage IT infrastructures that generate
  - term value.

At Decskill, we believe that by nurturing and empowering our people to confront the challenges of digital transformation, we create value not only for our clients but also for our entire ecosystem, fostering a digital community dedicated to growth and progress.

We are looking for an Application Support!

Tasks:

• Pilot & after Go-live Support: ensure familiarity with Pilot functionalities and processes, enabling effective guidance and resolution.
• Delivering timely assistance to
  - users, addressing questions, incidents, and any other service_related inquiries.
• Implement procedures for rapid incident identification and resolution, minimizing disruption to Pilot operations.
• Performing fast paced and critical analysis on reported issues.
• Collaborate with Change Management, Communications, and Knowledge teams to capture user input systematically, integrating findings into project refinements and enhancements.
• Troubleshooting and resolving issues, reported by clients/handling incidents with complete issue information/analysis to other teams.
• Providing guidance and assistance to clients with the use of the applications.
• Escalating complex issues to
  - level support teams as needed.
• Documenting and tracking support activities and resolutions, building up
  - cases databases.
• Identifying and recommending improvements to support processes and workflows.

Requirements:

• English fluent with advanced writing skills
• 5 years working experience with application support (pref. international teams)
• Incident management tools (e. g. Servicenow)
• Experience in Cybersecurity platforms & vulnerability handling guidelines.
• Experience in Knowledge management & documentation tools (sharepoint, wiki).
• 1st and/or 2nd line support experience & coordination with other teams.
• Microsoft Excel & Office (strong Excel & Powerpoint skills).
• ITIL Foundations certification / knowledge.
• Being proactive & communicative.
• Team player, willing to learn and adopt new skills, with critical thinking.

If you’re interested in this job please send your CV in english to vanessa. romao@decskill.com with reference “VR/App
Support)”

Decskill is committed to equality and
- discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.