Application Support

Application Support
Lisboa
Lisboa, Lisboa, Portugal

Decskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset: its people. Our main mission is to deliver value through knowledge and talent, and we achieve this by fostering a culture of excellence and investing in the development and
- being of our people. With over 600 dedicated professionals and offices in Lisbon, Porto, Madrid, and Luxembourg, Decskill operates across three core areas:

• DECSKILL TALENT: We believe that our people are key to our success. Through Decskill Talent, we empower our team to embrace the digital transformation challenges of our clients. We collaborate with clients to drive innovation, ensuring project success and business growth.
• DECSKILL BOOST: Equipping our team with the latest tools and methodologies, we optimize Time-to-Market and deliver innovative solutions exceeding client expectations.
• DECSKILL CONNECT: Our team collaborates closely with clients to implement and manage IT infrastructures that generate
  - term value.

At Decskill, we believe that by nurturing and empowering our people to confront the challenges of digital transformation, we create value not only for our clients but also for our entire ecosystem, fostering a digital community dedicated to growth and progress.

We are looking for an Application Support!

Responsabilities:

• Oversee and manage the Close of Business (COB) process in the Transact production environment, addressing any issues or errors that arise, and ensuring the system operates in accordance with the Service Level Agreement (SLA).
• L1 – Monitor, Respond to and resolve user queries and minor technical issue, perform
  - line diagnosis, Maintain knowledge base and document common issue and resolutions, adherence to SLA.
• L2 – Analyze, troubleshoot and resolve application issues, collaborate with L3 teams/ interface teams, Perform root cause analysis, Manage patched, upgrades, Support batch processing, reconciliations and
  -
  - the day operations, work closely with infrastructure, databases and security teams to maintain system integrity, Ensure compliance with group IT governance, audit.
• Facilitate the resolution of logged tickets by conducting a thorough analysis of each ticket and keeping stakeholders informed through appropriate communication channels at every stage of the resolution process, ultimately delivering a satisfactory solution.
• Respond to inquiries and requests for clarification from Operations and Users.

Requirements:

• Experience with Banking L1/L2 support.
• Proficiency in banking streams - Retail Banking (Arrangement Architecture Accounts, Deposits & Loans), Treasury Operations, Wealth Securities & Corporate Actions processing, Payments (TPH), Financial Accounting.
• Strong knowledge of RTB (Run the Bank) operations, production support, and incident management.
• Proficiency in SQL, Unix/ shell scripting, and log analysis.
• Familiarity with banking interfaces, APIs, and middleware.
• Good communication skills.
• Autonomous and proactive person.
• Team player.
• Think
  -
  - the box and come up with new ideas/ improvements for the processes
• Organizational Skills.
• Good level of english.

If you’re interested in this job, please send your CV to cesaltina. abreu@decskill.com with reference “CA/Support".

Thank You! ?

Decskill is committed to equality and
- discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.