Application Support Lisboa

Join our team and take ownership of critical applications, ensuring smooth operations and continuous improvement across our systems landscape.

Key Responsibilities:

• Develop deep understanding of the application ecosystem and its interfaces
• Respond to user requests and manage incidents within defined SLAs
• Define and document new processes and procedures, promoting shared ownership
• Validate production changes and support application restarts
• Maintain daily communication and knowledge transfer with the Paris team
• Manage incidents in line with GITSDE / ITIL standards, coordinating with production and support teams
• Restore services promptly in case of disruptions
• Monitor environments and key performance indicators
• Proactively suggest improvements to enhance service quality
• Identify recurring issues and define action plans to reduce them

Technical Skills:

• SQL
• Unix
• Ansible
• Dynatrace
• Cloud technologies

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting