Application Support Specialist

Application Support Specialist
Lisboa
Lisboa, Lisboa, Portugal

We are looking for a detail-oriented and technically skilled Application Support Specialist to join our client's team in Lisbon . This role is ideal for professionals passionate about ensuring the stability, availability, and performance of critical business applications in a production environment. You will play a key part in delivering
- quality IT services and driving
- term solutions through collaboration with internal teams and external partners.

This position offers a hybrid work model (3 days per week in the office) , providing flexibility while fostering team collaboration.

Key Responsibilities

• Monitor and maintain applications within scope, ensuring high availability and optimal performance.
• Collaborate in incident management , including participation in Situation Rooms for P1/P2 incidents, root cause analysis (RCA), and problem resolution by identifying trends and implementing definitive solutions.
• Ensure ITIL governance compliance within IT Production, including adherence to SLAs.
• Execute change requests and deployments following ITIL and Dev
  Ops processes and tools.
• Proactively identify and resolve technical issues to guarantee smooth business operations.
• Participate in on-call rotations , ensuring 24/7 availability for critical applications.

Qualifications & Skills

• Application Servers & Kubernetes :
• Red
  Hat JBoss EAP 6. 4 and 7. 0 (administration)
• Open
  Shift (microservices)
• API Gateway principles
• Operating Systems : RHEL Linux
• Monitoring Tools : Dynatrace, ELK stack
• CI/CD : Git
  Lab, Argo
  CD, Jenkins, Nexus Sonatype
• Databases : MSSQL Server, Postgre
  SQL
• Cloud Environments : Support experience

Why Join Us?

• Work in a dynamic and collaborative environment .
• Be part of a team that values innovation, continuous improvement, and professional growth .