Application Support Specialist

APPLICATION SUPPORT – SERVICE DELIVERY (HYBRID)

Syffer is an
- inclusive consulting company focused on talent, tech and innovation. We exist to elevate companies and humans all around the world, making change, from the inside to the outside.

We believe that technology + human kindness positively impacts every community around the world. Our approach is simple, we see a world without borders, and believe in equal opportunities. We are guided by our core principles of spreading positivity, good energy and promote equality and care for others.

We do not present ethnicity, religion, national origin, age, gender, sexual orientation or identity.

What You'll do:

• Provide functional support for Salesforce applications, ensuring stability and reliability in production environments;
• Coordinate service management activities with external entities, maintaining communication and alignment;
• Lead war rooms during critical incident situations, ensuring effective stakeholder coordination until resolution;
• Design and implement control mechanisms and KPIs to monitor application performance and operational quality;
• Collaborate with ITSM systems (e. g. , Service
  Now) for incident, problem, and change management;
• Support incident investigation and troubleshooting using monitoring tools and logs;
• Participate in
  - call rotations (prevention shifts) to guarantee service availability;
• Hybrid Work Model.

What You Are:

• 2+ years of experience providing functional application support, preferably in Salesforce environments;
• Experience with service management tools (ITSM systems, e. g. , Service
  Now);
• Proven ability to coordinate stakeholders and manage
  - severity incidents;
• Knowledge in APM tools (e. g. , Dynatrace) and log analysis (Kibana);
• Understanding of distributed systems, microservices, and APIs;
• Strong analytical and communication skills, with capacity to operate under pressure;
• Availability for
  - call duties (prevenções) when required.

What youll get:

• Wage according to candidate's professional experience;
• Remote Work whenever possible;
• Allocation of health insurance from the beginning of the employment;
• Delivery of work equipment adjusted to the performance of functions;
• And others.

Work together with expert teams on projects of large magnitude and intensity, long term together with our clients, all leaders in their industries.

Are you ready to step into a diverse and inclusive world with us? Together we will promote uniquess!

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

Location: Lisbon, Lisbon, Portugal