Application Support Specialist

We are looking for an Application Support Analyst (Level 2) to provide operational and technical support to e‑commerce related business applications. The role involves troubleshooting, incident management, functional fixes, and collaboration with development and infrastructure teams to ensure system stability and continuous improvement.

Responsibilities

• Provide Level 2 application support to internal users and resolve queries efficiently.
• Investigate and resolve issues related to incorrect data and system performance.
• Conduct root‑cause analysis and implement preventive solutions.
• Manage changes: plan, test, and deploy functional fixes and enhancements.
• Maintain and improve existing business processes and system configurations.
• Document recurring incidents and maintain a structured knowledge base.
• Coordinate with developers to address business‑raised issues and ensure timely resolution.
• Prepare environments for new releases and oversee pre‑production testing.
• Support critical Tier 1 systems and overnight processes, ensuring operational continuity.

Technical Skills

• Strong experience with Linux/UNIX & Windows Systems.
• Experience with Dynatrace and job schedulers ($Universe/Univiewer or similar).
• Proficiency in SQL/Oracle.
• Good knowledge of Python and scripting languages.

Senior Level

Mid‑Senior level

Employment Type

Contract

Job Function

Consulting

Industry

IT Services and IT Consulting

Location

Lisbon, Portugal