APPLICATION SUPPORT - TEMENOS TRANSACT (HYBRID) Lisboa

APPLICATION SUPPORT - TEMENOS TRANSACT (HYBRID)
Lisboa
Lisboa, Lisboa, Portugal

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Client:

Location:

Lisbon, Portugal

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

085d96666320

Job Views:

4

Posted:

30. 05. 2025

Expiry Date:

14. 07. 2025

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Job Description:

Portuguese company hires for hybridwork
Location: Lisbon, Portugal
Language Requirements: Fluent English
French is a plus!
Industry: Banking & Financial Services
Instructions: Please send your
CVs in English and make sure to include all skills and experience that matchthe requirements of the opportunity. This will significantly increase yourchances of success.

About the Role

Join a leading bank’s strategic initiative to transform the Wealth
Management Core Banking platform. We are expanding our IT team andseeking a TRANSACT Product RTB L1/L2 Specialist with Temenos
Transact (T24) experience to ensure smooth
-
- day productionsupport, incident resolution, problem management, and continuous serviceimprovement.

This is an exciting opportunity for someone with a strongunderstanding of core banking operations, excellent troubleshootingskills, and
- on experience with L1/L2 support in abanking environment.

Key Responsibilities

Close of Business Process: Overseeand manage Transact production environment operations, ensuring compliance with Service Level Agreements (SLAs) andresolving any errors or system issues.
L1 Support: Monitor, respond to, and resolve user queries and minor technical issues, perform
- linediagnosis, document common issues, and maintain a knowledgebase.
L2 Support: Analyze, troubleshoot, and resolve application issues, collaborate with L3 teams, Temenos, and interface teams, perform root cause analysis, and manage patches, upgrades, batch processing, and reconciliations.
Incident & Service Management:Efficiently resolve incidents, service requests, and problems related to ITapplications, ensuring alignment with business needs and ITIL bestpractices.
Technical & Business Collaboration:Work closely with Operations, Business Technology, and Infrastructureteams to troubleshoot and enhance system performance.
Process Optimization & Automation:Identify and implement automation tools to streamline supportprocesses and improve customer experience.
Documentation & Knowledge Sharing:Contribute to the Knowledge Base by creating FAQs, How-To guides, and technical documentation.
Support for Implementations & Upgrades:Serve as a technical reference during software rollouts, branch openings, and system upgrades, providing
- site analysiswhen needed.

Required Technical Skills

? Temenos Transact (T24) L1/L2Support Experience
? Expertise in Retail Banking(Arrangement Architecture, Accounts, Deposits & Loans), Treasury
Operations, Wealth Management, Securities & Corporate Actions, Payments(TPH), and Financial Accounting
? Strong knowledge of Banking Operations, Production Support, and Incident Management
? Proficiency in SQL, Unix/Linuxshell scripting, and log analysis
? Familiarity with Banking APIs, Middleware, and Interfaces (SWIFT, SEPA, RTGS)
? Experience with Temenos Transactcore logs, Scheduler Agent, Interaction Framework, TAFC/TAJF, and Security
Manager
? Hands-on experience with Ticketing
Systems (Service
Now, JIRA) and Monitoring Tools
? Exposure to Dev
Ops practices, CI/CDpipelines, version control, and Kubernetes
? Understanding of ITIL Framework andbest practices

Soft Skills & Languages

? English (Expert Level) –Required
? French (Nice to Have)
Excellent communication and stakeholdermanagement skills
Critical thinker with strong
- solvingabilities
Proactive,
- driven, and eager to learnnew technologies
Ability to work in a
- paced, dynamicenvironment