Application Support with Linux and Oracle Lisboa

Application Support with Linux and Oracle

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• Level 2 application support to
  - commerce related applications :

o Internal users on the applications assistance

o Queries resolution from end users with respect to the systems supported, including but not limited to incorrect data issues, ensuring feeds into the system in a timely manner

o Ensuring that root cause analysis has been found and solutions implemented to prevent repeat occurrence

o Change management: plan, test and release functional fix

o Current business processes maintenance and enhancement and monitoring

o Incident and Problem management, solutions to common problems documentation

Main Tasks

• Provide first class support to all users of the system in a timely and efficient manner.
• Liaise with the developers to communicate issue raised by the business.
• Track issues effectively using ITIL approved methodology (incidents, changes, requests, and problems).
• Maintain a knowledge base regarding support issues and their resolution.
• Reconfiguring various existing setups to improve the efficiency of the system and to cohere to business requests.
• Preparing environments for releases and ensuring that the implementation and
  - production tests are carried out.
• The systems the team supports are classified as Tier 1 (business critical) which requires a very flexible approach to work as we have to support the systems as well as undertake project work.
• Within the broader team we support an overnight batches that performs the official
  -
  - day revaluations and scenario analysis for market risk.

Technical skills

• Dynatrace & Scheduler ($Universe/Univiewer or others)
• SQL/Oracle
• Python and other scripting languages
• Portuguese - Notions
• French - Notions
• Ability to collaborate / Teamwork
• Proactivity

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Consulting

Industries

IT Services and IT Consulting

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