Applications Support Engineer (Level 3) Porto

Overview

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Feed is a leading provider of data services for the capital markets industry. We are looking for an Applications Support Engineer (Level 3) to join the team.

Responsibilities

• Work closely with Support, QA and Development teams for setting up, configuring and maintaining new and existing applications as part of the infrastructure
• Deploy, install, configure and maintain sophisticated Trading/Finance and related software
• Configure bare metal & cloud instances to host various types of applications
• Administration of UNIX/Linux OS – installation, configuration and maintenance
• Administrate UNIX/Cloud infrastructure – installation, configuration and maintenance
• Deploy and configure
  - based servers and networks; provision servers and storage; configure firewalls, VPN, monitoring, etc.
• Make key decisions for scalability, reliability and accessibility
• Install and manage
  - house developed and external monitoring systems
• Work with the GIT repositories
• Implement automation activities to reduce repetitive tasks
• Suggest improvements to the technical side of applications/environments and to internal support processes
• Proactively identify and troubleshoot problems in testing and production environments; generate solutions and bug reports when required; monitor network and systems health and status
• Solve critical problems in applications’ configuration and environments and in systems, platforms and data
• Communicate with clients and partner companies’ engineers on technical subjects
• Participate in an
  - call support rotation to ensure 24x7x365 coverage for critical core and customer issues
• Guide and mentor Tier II engineers
• Share knowledge within the team and across other teams

Qualifications

Must-have skills:

• 3+ years of experience in UNIX/Linux administration
• Experience working as a Tier III Support engineer
• Strong experience with OS-level administration on Linux and/or UNIX
• Experience in Amazon compute cloud
• Hands-on scripting experience with Bash, Python, and/or Groovy
• In-depth knowledge of TCP/IP and ISO/OSI stack
• Experience in working with Apache, Nginx, HAproxy, Envoy, etc
• Experience with networking (routing, IP, TCP, UDP, DNS)
• Experience with monitoring and logging tools (Zabbix, Elasticsearch, or Open
  Search, Grafana, Kibana, Dynatrace, Prometheus, etc. )
• Ability to read and analyze errors in applications
• Strong troubleshooting and analytical skills
• Ability to handle multiple tasks and projects simultaneously
• Understanding of ITIL processes and routines
• Good command of English (written and verbal)

Nice-to-have Skills:

• Experience with configuring CI/CD pipelines
• Knowledge of IP Multicast (RP, PIM, IGMP)
• Experience in cluster technologies and high availability systems
• Experience with SQL-like command language
• Experience with Ansible
• Knowledge of Java programming language
• Experience with trading/exchange/risk management software usage
• Experience with Atlassian software (JIRA, Confluence, Fish
  Eye, etc. )

Benefits

• Possibility of hybrid/remote work mode
• Flexible working hours
• Work From Anywhere Program
• Medical insurance for employees and children
• Reimbursement of fitness / Urban Sports Club Membership
• Meal allowance
• Flexpay system (Coverflex)
• Modern office with new equipment; Play
  Station, table football, and musical instruments
• Parking spaces; Free drinks and snacks
• Teambuilding activities and corporate events
• Professional development support and mentorship programs
• Parental bonus and pension plan

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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