APS DTS Italy Technician Production Support Lisboa

APS DTS Italy Technician Production Support
Lisboa
Lisboa, Lisboa, Portugal

About The Job

• The APS DTS Italy Technician Production Support's mission is to provide technical and functional support to the bank's various application production environments. Ensure the
  -
  - day quality of service by resolving incidents, answering requests, and monitoring environments. Provide feedback to users and communicate on issue resolution.

Your Main Activities Are

• Support users of the systems in a timely and efficient manner.
• Build and maintain a knowledge base regarding support issues and their resolutions.
• Develop a working knowledge of the systems and business areas to provide
  - level support.
• Process requests for specific actions (processing, extraction, specific work, etc. ).
• Create control points within procedures and operating methods to ensure smooth operations and draft ad hoc reports.
• Prepare environments for releases and ensure implementation and
  - production tests are completed.
• Act as a reference in the function, sharing knowledge, training, and coaching others.

Profile and Skills to Success

• Bachelor's Degree in Information Technology, Computer Science, or related field.
• At least 5 years of experience in Information Technology or similar roles.
• Advanced level of English, both written and spoken.
• Ability to collaborate and work in a team.
• Client-focused mindset.
• Resilience.

Why join BNP Paribas?

• Leading banking institution with a strong international presence.

BNP Paribas is the EU’s leading bank, operating in 63 countries with nearly 183, 000 employees, including over 146, 000 in Europe.

Our presence in Portugal

Since 1985, BNP Paribas has employed over 8, 700 staff across 10 business entities and 11 excellence centers, providing
- added services across various countries.

International reach

With its global presence and close collaboration among entities, BNP Paribas supports clients with a wide range of financial solutions, holding key positions in retail banking, investment & protection services, and corporate & institutional banking.

Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer committed to diversity, ensuring no discrimination based on age, disability, gender reassignment, marriage or civil partnership, pregnancy, race, religion, sex, or sexual orientation. We believe diversity fosters creativity and enhances performance.

Work/Life Balance & Remote Working Conditions

We promote a culture of good
- life balance and offer flexible remote working options within a
- based framework. Employees are provided with necessary equipment and support to work effectively from home.

For more reasons to join BNP Paribas, visit https://bnpp. lk/why-BNP-Paribas-Portugal

Please note that only applications submitted in English will be considered. Further documentation may be requested if selected.