AR TATO Collections Officer
Europcar
is the European car and van rental leader with a premium positioning.
Main Responsibilities of this Position:
Perform a collection activity from billing, through cash collection, to management of queries. You will be liaising with tour operators to ensure cash recoveries and disputes are within agreed targets. You will be responsible for the effective running of a tour operator ledger and to ensure good relationships exist between the credit department, sales, partners and the rate loading team.
Key Areas of Responsibility
Management of a centralized mailbox, assigning inbound customer queries
Once logged, prioritize customer queries
Investigate customer queries by liaising with internal departments by both phone and email, to understand the issue.
Uphold or credit the charge in the rental system
Respond directly to the corporate customer or via the credit control team
Building a rapport with the customer and credit control team
Identifying root causes and putting in preventative measures where applicable
Liaise with the data loading
Key Skills
A confident speaker of the English language
Ability to reconcile high volume transactions
Good analytical skills
Professional manner and highly organized
Ability to multitask
High standard of numeracy, accuracy and attention to detail
Ability to work on your own initiative, prioritizing your own work
Excel advanced or intermediate skills
MS access knowledge
- Informações detalhadas sobre a oferta de emprego
Empresa: Europcar Mobility Group Localização: Lisboa
Lisboa, Lisboa, PortugalPublicado: 30. 9. 2025
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