Arabic Ad Support Specialist — Campaign Troubleshooter

Arabic Ad Support Specialist — Campaign Troubleshooter
Viseu
Viseu, Viseu District, Portugal

Cross Border Talents is looking for fluent French speakers (C2 and higher) looking for their new opportunity in Lisbon and ready to join an exciting project for Ads support

Key details:

Location: Lisbon, Portugal

Start Date: 17 July 2025

Full-time, 40 hours/week, 8 hours/day

Work Schedule: 24/7 Rotative Shifts (2 rotating days off)

Work Type: On-site

Join our multinational client's Ads Support Team in Lisbon and assist French-speaking advertisers in managing and optimizing their campaigns. This is an opportunity to work for one of the worlds leading digital platforms.

Key Responsibilities:

• Handle inbound inquiries from advertisers and provide
  - time support via phone, chat, and email.

• Assist with campaign creation, optimization, billing, and ad performance.

• Troubleshoot and resolve technical and operational issues.

• Deliver excellent customer service and contribute to overall client satisfaction.

• Maintain accurate documentation of interactions in internal systems.

Requirements:

• C2+level French speaker, written and spoken

• B2 level English proficiency, written and spoken

• Strong communication and customer service skills

• Ability to multitask and work under pressure

• EU ID, Residence Card, Manifestação de Interesse, or valid visa (subject to verification)

Package Details

Compensation & Benefits:

• Competitive monthly base salary paid 14 times/year

• Performance Bonus

• Meal Allowance (net): EUR 7. 63 per working day, net, paid in a meal card

• Health insurance from day 1 (subject to a small monthly contribution;
  
  
  
  free after 6 months)

Relocation Package:

If relocating from outside Portugal:

• Shared housing for 12 months at EUR 280/month (all utilities included;
  
  
  
  deducted from salary)

• Hotel accommodation for up to 28 days (project-dependent)

• Airfare reimbursement up to EUR 400 (Economy)

If relocating from within Portugal-considered on a case by case basis