Arabic Technical Advisor For Porsche - Lisbon Lisboa

Arabic Technical Advisor For Porsche - Lisbon
Lisboa
Lisboa, Lisboa, Portugal

**Come and work with us. ****Do you want to work with a company that has strived to translate performance into speed - and success - in the most intelligent way possible? **Are you**Arabic** native with strong**English** communication skills? Looking to make your career in a multicultural environment in the sunny and happy**Lisbon**? **So we have the perfect opportunity for you!**Your future project: join our**Arabic Customer Support** team. In the beginning, I looked around and could not find quite the car I dreamed of. So I decided to build it myself - Ferry Porsche
This quote gets to the heart of everything that makes**Porsche** what it is. As a brand, as a company, and as an automotive manufacturer. As a customer service specialist in this project, your daily responsibilities will include:
- Inbound support (e. G. technical assistance and advice on Smart Mobility and E-Performance Services for both customers and dealers, such as administration of customer accounts, registration or operating issues, charging network, parking services, Porsche Drive, etc. )- Cross-sales (e. G. clarification of
- related questions, extending subscriptions, etc. )- Outbound support (e. G. related Smart Mobility or
- Performance Services)- Case monitoring (Monitoring, handling and - if necessary - escalation of open cases)- Response Card (e. G. handling of response cards, administration of opt. Ins and opt. Outs)- Meet and exceed our service quality goals, compliance regulations and productivity
- Create amazing experience that people value and we are proud
- Be responsible to follow the direction of management and provide feedback**To succeed in the role, you will need to have**:
- Native **Arabic**:
- Advanced level of **English** (at least C1) both verbal and
- No employment termination due to just cause in work
- Knowledgeable in Windows-based and Microsoft Office Applications- Secure handling of IT
- Strong communication skills - with excellent phone conversation skills, attentive listening and superior writing
- High passion for automotive topics and digital
- Make empowerment business decisions with little
- Demonstrate out of the box thinking in order to resolve customer
- Proficient documentation and
- taking;



must be able to clearlydocument
- Maintain a clear understanding of policy and procedures and warranty
- Understand the geography of the respective markets working for and being able to identify regions and
- High-speed internet access and appropriate conditions for remote
- **Must hold EU citizenship or valid work permit for Portugal**:**Background**- Experience in the customer service/ call center industry is
- 1-year working experience within technical areas;



or 1-year workingexperience within automotive OEM customer service;



or 3 years working experience within premium customer service with an affinity for technical/automotive topics at the same
- Experience with Luxury Brands and Customer Relationship Management Systems (CRM)**Benefits. **- Competitive
- Paid professional
- Employee
- Private healthcare & dental insurance (after six months of employment)- Growth opportunities through various development
- Fun and engaging
- wide initiatives, including our Ever
Better wellness
- Job
- Life-long skills and
- Excellent work culture**Go further with Foundever**We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. **About Foundever**Foundever is a global leader in the customer experience (CX) industry. With 170, 000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and
- first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.