Architect Serivce Now

Architect Serivce Now
Viseu
Viseu, Viseu District, Portugal

Dellent is a consulting company focused in System Information and Telecommunications. Our goal is to help our candidates and consultants to take a step forward in their careers through projects that meet their needs and expectations. In this project you will be working in a multicultural environment and with global positioning. With a strong focus on the customer, you will be able to contact with different industries and services such as Cybersecurity, Application Development and Maintenance, Cloud, Data & Intelligence, among others, always working on
-
- end solutions. We are looking for a Service
Now Architect for a remote in Lisbon. Requirements:
- A bachelor's degree in Computer Science, Information Systems, or the equivalent combination of education, experience, and training - Proven experience in Service
Now administration, configuration, and implementation.

- Solid understanding of ITIL processes within ITSM frameworks.

- Expertise in customizing Service
Now modules like Incident, Change, Problem, and Service Request Management.

- Proficiency in Service
Now scripting languages (Java
Script, Glide scripting) and APIs.

- Knowledge of Service
Now ITOM, ITBM, or related modules (preferred).

- Experience with Service
Now performance tuning, troubleshooting, and upgrades.

- Familiarity with integration protocols such as SOAP, REST, and MID Server.

- Strong analytical and
- solving skills with efficient solution delivery.

- Excellent communication and collaboration abilities to engage technical teams and business users.

- Service
Now Certified System Administrator (CSA) or other relevant certifications wpuld be nice to have.

- Experience with other Service Management Tools (SMT) beyond Service
Now.

- Exposure to automation tools and workflows within Service
Now. What we offer? - Health insurance;



- A personalized training plan, with a budget to spend on the training and technical books you find necessary;



- Constant feedback so you can grow professionally;



- Remote onboarding process;



- Team events every semester so you can live new adventures;



- Exclusive discounts and offers from our partners;



- Culture of proximity and transparency. Your ideas and needs are heard and valued by us!