Around-The-Clock It Support Specialist

Around-The-Clock It Support Specialist
Viseu
Viseu, Viseu District, Portugal

Country: Portugal

Location:

Lisboa

General Job Description

We are looking for an IT Support Specialist to strengthen our technology team, with a focus on Salesforce Service Cloud. If you're passionate about technology, enjoy challenges, and have experience working in Salesforce environments, this opportunity is for you

Key Responsibilities

• Collaborate with development and business teams to ensure the implementation of new solutions and features.
• Provide support to the IT team, with a focus on Salesforce Service Cloud.
• Diagnose and resolve technical issues related to the Salesforce Service platform and its surrounding ecosystem.
• Participate in testing, updates, and continuous improvements of the platform.

Requirements

• Proven development experience within Salesforce environments (2-4 Years).
• Solid knowledge of Salesforce Service Cloud (configuration, features, processes, …).
• knowledge of customer service processes.
• Ability to communicate clearly and effectively with both technical and
  - technical teams.
• Excellent interpersonal skills.
• Fluency in Portuguese and English.
• Collaborative spirit, proactivity, and attention to detail.
• Understanding of web architectures and services and experience with API testing methodologies.
• Ability to work in a
  - paced and dynamic environment.
• Good knowledge of integration and Continuous Delivery (CI/CD) concepts, and experience with tools such as GIT, Jenkins, and Maven.
• Fluency in Portuguese and English
• Experience with support tools (e. G. , Jira, Service
  Now, Git, Go/CD).
• Salesforce certifications (e. G. , Salesforce Administrator, Service Cloud Consultant). (Nice to Have)
• Knowledge of system integration and process automation. (Nice to Have)
• Knowledge of the