Assistant Director Of Sales Lisboa

Assistant Director Of Sales
Lisboa
Lisboa, Lisboa, Portugal

Assists in leading the property’s segmented sales effort (e. g. , group, transient, corporate, consortia, etc. ) and helps implement the segment sales strategy to achieve revenue goals, guest and employee satisfaction. Conducts daily sales activities focused on building
- term customer relationships that support property sales objectives. Achieves personal booking goals.

CANDIDATE PROFILE

Education and Experience

Required:

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major;
  
  4 years experience in sales and marketing or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major;
  
  2 years experience in sales and marketing or related professional area.

CORE WORK ACTIVITIES

Developing & Executing Sales Strategies

• Report directly to the Resort’s General Manager, ensuring the commercial vision is properly implemented to meet revenue and GOP goals.
• Collaborate with the Regional Director of Sales to ensure understanding and effective implementation of sales strategies for the segment.
• Assist in developing and executing aggressive solicitation programs to increase business.
• Create and implement a sales plan targeting revenue, customers, and market segments.
• Assist with developing and executing promotions internally and externally.
• Provide leadership to maximize revenue potential, including setting personal and team booking goals.
• Approve space releases for catering to maximize revenue in the absence of a Business Evaluation Manager.
• Participate in sales calls to acquire and close new business.
• Support operational aspects of booked business, including proposals, contracts, and customer correspondence.

Analyzing & Reporting on Sales and Financial Data

• Use sales systems to analyze market information and implement strategies to meet financial goals.
• Assist Revenue Management with accurate
  - period projections.
• Review guest satisfaction results to identify areas for improvement.

Ensuring Exceptional Customer Service

• Lead by example in guest hospitality and customer service, creating a positive guest experience.
• Engage with guests to gather feedback on product quality and service levels.
• Meet with guests during events to assess satisfaction and gather feedback.
• Empower employees to deliver excellent service and provide feedback for improvement.
• Incorporate guest satisfaction into departmental meetings for continuous improvement.
• Implement and support customer recognition and service standards.
• Ensure service excellence before and during events to build loyalty and meet customer needs.

Building Successful Relationships

• Develop and manage relationships with internal and external stakeholders.
• Collaborate with property sales channels to align efforts and avoid duplication.
• Work with HR, Engineering, and Loss Prevention to ensure compliance with regulations.
• Attend events, trade shows, and sales missions to build key relationships.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability – Manage change effectively and communicate positively.
• Communication – Clearly deliver complex information and influence others.
• Problem Solving and Decision Making – Evaluate options and guide others in solutions.
• Professional Demeanor – Exhibit confidence and represent the company well.

Managing Execution

• Build and contribute to teams, driving results and organizing work efficiently.

Building Relationships

• Develop collaborative relationships internally and with customers.
• Support diversity and leverage differences to drive innovation and engagement.

Generating Talent and Organizational Capability

• Evaluate and adapt organizational structures and processes.
• Provide guidance to develop skills and abilities of team members.

Learning and Applying Professional Expertise