Assistant Front Office Manager - Hotel Dreams Madeira Resort & Spa (Portugal) Funchal

Assistant Front Office Manager - Hotel Dreams Madeira Resort & Spa (Portugal)
Madeira
Funchal, Madeira, Portugal

"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life. "

Regional Office - Palma

Portugal

Administrative

Full-time

Local

Summary

At Hyatt, “We care for people so they can be their best. ” This is reflected in our core values: Empathy, Integrity, Respect, Experimentation , and Wellbeing. Joining us means becoming part of the growing Hyatt family, with over 1, 150 hotels in more than 70 countries, and recognized as a Great Place to Work. Being part of Hyatt means always having the space to be yourself. We are passionate about diversity , equity , and inclusion. Our global teams are a vibrant mosaic of cultures, ethnicities , genders , ages , abilities , and identities.

Consider your next career move as an Assistant Front Office Manager at our 5-star hotel in Madeira (Dreams Madeira Resort & Spa Marina ).

Your main mission will be: To support the operational excellence of the Front Office department by coordinating and supervising the team’s daily activities , ensuring exceptional guest service , efficient management of check -in and
- out processes, and the implementation of
- quality standards to deliver memorable experiences from arrival to departure.

Your main responsibilities will include :

• Ensure adherence to quality expectations and standards
• Run and collaborate with the entire Front-Office team, including reception, concierge service and reservations
• Solve customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism
• Identify talents, lead, train and build team spirit in a huge team
• Monitor the quality
• Address guests’ service needs and deal with specific customer requests
• Develop and maintain positive working relationships with other departments and colleagues
• Take action in all matters related to the safety, security, satisfaction and wellbeing of hotel guests

What you’ll love about us :

• Competitive compensation package , above local market average
• Meal benefits provided through a meal card
• Free on -site parking for employee convenience
• Opportunities for personal and professional development , with access to continuous training and real growth prospects within the Hyatt group
• Dynamic, inclusive, and collaborative work environment , where talent , initiative , and teamwork are truly valued

Qualifications

What we expect from you :

• Strong organizational , communication , and planning skills
• Proactivity , dynamism , multitasking ability , and good time management
• Honesty , integrity , and a high sense of responsibility
• Passion for hospitality and proven experience of at least 2 years in a similar role
• Customer-orientated attitude and
  - depth knowledge of customer service
• Proficiency in speaking and writing in Portuguese & English, basic German and/or French is a plus
• Careful presentation
• Proactive, with a sense of initiative and teamwork
• Sense of responsibility and autonomy
• Excellent communication and people skills
• Solid knowledge of MS Office, especially Excel