Assistant Operations Manager

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Tailor Made (TMLiving) is a boutique company that has been operating in the Lisbon market for over 10 years, specializing in national and international tourism. With valuable partnerships with private investors and real estate investment funds, we have built a solid foundation based on trust, transparency, and results. As Superhosts on Airbnb, we provide high‑quality, personalized experiences to our guests and clients. Our team is dedicated to tailoring solutions that cater to the specific needs of property owners and guests, ensuring exceptional service and satisfaction.

We are looking for a highly organized, proactive, and responsible individual to support the daily administrative and operational management of our short‑term rental properties.

Key Personal Qualities

• Strong sense of responsibility and autonomy
• Excellent communication skills (written and spoken)
• Problem‑solving mindset and ability to stay calm under pressure
• Friendly, professional, and client‑focused attitude
• Flexibility and ability to adapt to last‑minute changes or unexpected situations
• High attention to detail and strong organizational skills
• Discretion and trustworthiness

Preferred Background

• Previous experience in hospitality, tourism, property management, or customer service is a plus
• Comfortable working with digital tools (PMS systems, booking platforms, spreadsheets, messaging apps, etc. )
• Fluent in Portuguese and English (additional languages are a bonus)

This role is ideal for someone who enjoys working in a dynamic environment and wants to grow within a company focused on quality service and operational excellence.

Job Description – Operations Assistant Manager

Company: TMHS – Hospitality Solutions (Lisbon)

Location: Lisbon (Hybrid: office + field)

Sector: Short‑Term Rental / Hospitality

About the Role: As the Operations Assistant Manager, you will play a key role in supporting the day‑to‑day management of short‑term rental properties. You will work closely with the company’s leadership to coordinate logistics, supervise operations, and ensure a high‑quality experience for both guests and property owners.

Key Responsibilities

• Coordinate daily operations across all managed properties
• Manage booking calendars and check‑in/check‑out logistics
• Supervise cleaning and maintenance teams
• Communicate with guests, property owners, and service providers
• Support the management team with administrative tasks, invoicing, reporting, and compliance
• Assist in implementing digital tools (PMS, pricing software, smart locks, etc. )
• Monitor the quality and performance of each property
• Respond to operational issues quickly and effectively
• Contribute to the optimisation of processes and guest experience

Requirements

• Strong organisational and multitasking skills
• Proactive attitude and hands‑on approach
• Prior experience in hospitality, tourism, or short‑term rental operations is a plus
• Comfortable with technology (booking platforms, PMS, Excel, communication tools)
• Fluent in Portuguese and English (spoken and written)
• Driver’s license (preferred)
• Availability to visit properties across Lisbon when needed

What We Offer

• Opportunity to work in a growing and dynamic sector
• Autonomy and responsibility in a key operational role
• Collaborative work environment with room for growth
• Exposure to digital innovation in hospitality
• Competitive conditions above market average both fixed and variable incentives, including private medical insurance