Assistant Services Team Leader Lisboa

Your Growth

You are someone who thrives in a
- performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact.

In return for your drive, determination, and curiosity, we’ll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a
- rounded professional, and contribute to work that truly makes a difference.

When you join us, you will have:

• Continuous learning:Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the
  - paced learning experience, owning your journey.
• A voice that matters:From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
• Global community:With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
• Exceptional benefits:On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic
  - being for you and your family.

Your Impact

You will manage a team of Assistants within our Lisbon Expo location. You will monitor service levels and develop individual team members to ensure adequate coverage and delivery of
- class service for clients and supported colleagues.

You will lead, motivate, and mentor Assistants to enhance their effectiveness, performance, client delivery, and overall job satisfaction.

You will lead or assist recruiting efforts to review and manage adequate staffing levels. You will coordinate backup and overflow coverage to ensure
- quality, consistent, seamless service and quality during absences, unanticipated departures, and peak workloads.

You will conduct timely and thorough Assistants’ performance evaluations by gathering, summarizing, and delivering feedback (on an ongoing basis, as well as formally during
- end reviews). You will also oversee routine administrative duties such as monitoring absences, reviewing and approving time sheets, overtime, vacation, and sick time. Additionally, you will assist the Assistant Services Operations Managers and EA Manager with development and implementation of strategic initiatives and projects.

You will also create and maintain an energizing,
- performance work environment reflecting Mc
Kinsey values, a collaborative
- based culture and a service mindset by actively contributing to and leading team and site level initiatives.

You will be based in our Lisbon Expo office as part of Global Assistant Services. You will work with a growing team of Assistants, supported colleagues, and key stakeholders.

Our Assistants provide
- quality support for Mc
Kinsey consultants and firm leaders across Europe, Middle East and Africa.

You will also collaborate closely with the EA Manager, Assistant Services Operations Managers and other Team Leaders in areas connected with operational activities, strategic initiatives, upskilling, performance management, and motivating and coaching of colleagues.

Your qualifications and skills

• University degree is not a must
• 3+ years of previous experience in leading high performing teams
• 2 years' experience in a corporate or professional services environment preferred
• Demonstrated maturity, good judgment,
  - confidence, flexibility and a ‘client-first mindset’
• Comfortable with ambiguity and able to navigate
  - paced and frequent change
• Openness to new solutions and emerging innovative mindset
• Excellent administrative and organizational skills
• Emerging people leadership skills, comfortable in adapting to roles of leader and participant. Effectively able to set boundaries and lead diverse teams through change
• Ability to manage multiple urgent tasks against aggressive timelines and to stay focused under pressure
• Strong critical thinking and strong
  - solving skills
• Exceptional interpersonal, communication (oral and written) and conflict resolution skills; strong influencing capabilities