Assistant Services Team Leader Lisboa

Assistant Services Team Leader
Lisboa
Lisboa, Lisboa, Portugal

**About Uber**:
- Uber is a technology company that is changing the way the world thinks about transportation. We are building the technology which people use every day. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life. We're making cities safer, smarter, and more connected. And we're doing it at a global
- energizing the local economy and bringing opportunity to millions of people around the world. Uber's positive impact is tangible in the communities we operate in, and that drives us to keep moving forward. **About the job**:
- Uber’s
- partners are our most important customers, and we’re creating a
-
- class customer service experience for them. Greenlight locations help new
- partners get on the road for the first time, build engagement with the platform over time, and provide a home base for the driver community. - We’re looking for a Greenlight Team Lead to support the
- expansion plan and the
-
- day operations of our Portuguese locations, in a context of strong growth. We’re looking for an experienced team leader who operates with a
- first mentality. In this role, you’ll help to mentor and directly lead a team of experts on how to best build Uber’s relationship with
- partners, support their operational needs, and guide the
-
- day operations of the Greenlight centers. This is a great opportunity to work with a
- notch Operations team and learn the Uber business from the ground up. **What you’ll do**:
- Support the daily operations through operational oversight and analysis: general support, key account management, partner
- Generate leads to grow our
- Handle critical issues of more difficult support
- Manage scheduling, attendance, and general administration of Uber Experts and Senior
- Train, mentor, and guide Uber Experts and Senior Experts to strengthen quality and efficiency
- Manage the relationship with key stakeholders in your
- Manage several locations at the same time (with travel)- Analyze and share Greenlight performance metrics and their overall contribution to the
- Work, together with your Greenlight Manager, to define the Greenlight strategy for Portugal- Improve processes on behalf of Uber Experts and partners to the GL program through project
- Be the liaison between the team and both the Greenlight Manager, the Comm
Ops Manager / RCO and local operations**What you’ll need**:
- Native Portuguese speaker!- At least 3-5 year of relevant
- Great communication skills and ability to interact with internal and external
- Team management experience in a
- paced
- An interest in and passion for Uber- Demonstrated background in solving complex customer
- Analytical
- Google Sheet / Excel at an
- intermediate
- Strong level of autonomy**Bonus points if**:
- You have previous sales
- You have previous customer support team management
- You have a Bachelor’s Degree