Assistente De Front Office

We are currently seeking a passionate Front Office Agent to join the team @Pestana Vila Sol Hotel

The Pestana Hotel Group is the largest Portuguese hotel group with more than 100 hotels in 16 countries across three continents.

Front Office Agent – Key Responsibilities

• Greet all guests and assist them with
  - in and
  - out.
• Maintain a positive and friendly attitude.
• Respond to all guest questions and requests.
• Answer and forward phone calls.
• Ensure quality standards are in compliance.
• Keep a tidy and orderly workspace.

Front Office Agent – Key Requirements

• Previous experience in a similar role in 5* hotels.
• Attention to detail and accuracy.
• Planning and organizing.
• Ability to multitask and prioritize.
• Professional appearance and attitude.
• Effective verbal and written communication skills in French and English.
• Ability to respond appropriately to diverse customers and guests.

If your profile matches this description and you are eager for a new challenge please send us your CV.

We are currently seeking a passionate and experienced Front Office Manager to coordinate the reception operation at the Pestana Vila Sol Hotel.

Front Office Manager – Key Responsibilities

• Implement front desk objectives and procedures.
• Hire and train staff and manage shift schedules.
• Tend to guests' complaints and questions and provide exceptional customer service.
• Ensure that the front desk and reception area is kept clean and organized.
• Maintain front desk office supplies and equipment.
• Manage budgets, records, and contracts.
• Supervise staff and all front desk activities including bookings, appointments, phone calls, and emails.
• Conduct performance reviews with the front desk staff.
• Generate reports and feedback for presentation to the general manager.
• Perform administrative duties such as filing and updating records, among others, as needed.

Front Office Manager – Key Requirements

• Bachelor's degree in hospitality or similar.
• A minimum of 3 years of experience as a front desk manager or similar.
• Proficient in Opera software.
• Good understanding of procedures and practices in the hospitality industry.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• The ability to provide exceptional customer service.
• Good leadership and training abilities.

If your profile matches this description and you are eager for a new challenge kindly send us your CV.