Assitant Director Of Engineering Viseu

Assistant Director of Engineering – Hyatt Regency Lisbon

Responsibilities

• Execute all aspects of data center operations, including the operation, maintenance, and repair of all mission‑critical equipment and systems supporting a 24x7 data center operation to achieve 100% uptime and 100% compliance with all customer SLAs.
• Manage data center services, including colocation, connectivity, deployment, and any additional services to be delivered to data center customers.
• Supervise the local engineering team to ensure adherence to standard operating procedures, sequence of operations, and maintenance standards to guarantee the execution of the periodic maintenance program and maintenance calendar.
• Develop, implement, and audit local standard operating procedures, sequence of operations, and maintenance standards to follow our standards and industry best practices.
• Supervise local change management processes, including the review and approval of all procedures (MOPs, SOPs, EOPs) for maintenance and one‑time/emergency repair events in coordination with onsite personnel, contractors, and customers.
• Manage all maintenance and repair contracts to ensure compliance with maintenance standards and operational requirements.
• Confirm all vendors are qualified and adhere to our performance standards and scopes of work.
• Act as primary technical and operational contact for data center customers – both as the technical lead and local point of escalation during emergency events and day‑to‑day operations.
• Develop knowledge of the customer's core business and the business function of the customer's local data center operation.
• Manage technical and operational incidents, including the implementation of emergency response procedures, resource coordination, customer communication, root‑cause analysis, and post‑event remediation.
• Identify trends and analyze risks to articulate implications and impact on data center operations.
• Track operational metrics and data to provide senior management oversight and control for both snapshot data and long‑term trend analysis.
• Manage expenses and all budget, forecast, and report requirements by providing capital and expense requirements and justifications.
• Support pre‑sales process, including conducting sales tours and reviewing lease proposals and lease agreements.
• Support various accreditation initiatives.
• Maintain compliance with local health & safety standards.

Education & Experience

• 10+ years managing engineering or technical staff
• 5+ years project/program management
• 5+ years engaging internal or external customers and working directly with them to resolve issues
• 4+ years managing multi‑year budgets
• Solid and proven experience in the commissioning, acceptance, and operation of mission‑critical systems.
• Experience in colocation operations, including the installation and deployment of cage, rack and cable infrastructure, as well as power circuit installation and power monitoring.
• Experience managing a change control environment
• Certifications/Accreditations: ITIL v2/3/4, CDCP, AOS
• Advanced proficiency in Microsoft Office 365
• Fluent in English (minimum B2)

Specific Skills & Abilities

• Strong quantitative and qualitative reasoning skills, with demonstrated ability to determine event root causes, performance shortfalls and required corrective actions.
• Ability to interpret industry data center standards, policies & methodologies.
• Ability to improve performance management & critical awareness methods and implement standards thinking creatively.
• Strong interpersonal, presentation and communication skills.
• Strong organizational skills and detail oriented.
• Ability to manage budgets and analyze expenses.
• Ability to develop Computerized Maintenance Management Systems (CMMS), Data Center Infrastructure Management (DCIM), and power metering systems.

Benefits

A fast‑paced, entrepreneurial culture focused on innovation, flexible and autonomous work environment, culture of respect, learning, and excellence, growth and travel opportunities, and a team of change‑makers having a significant impact on people and the planet.