Associate - Customer Service with Spanish
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Associate - Customer Service with Spanish, Lisbon
Location: Lisbon, Portugal
Job Category: Other
EU work permit required: Yes
Job Reference:
373543d29171
Job Views:
4
Posted:
25. 07. 2025
Job Description:
Associate - Customer Service with Spanish
As an Agent, your role involves proactively managing and effectively handling all customer interactions, including lodging claims and providing service assistance. You will set up claims across various systems to support the claims handling process, input and authorize payments if needed, and settle claims within your authority level, ensuring accurate indexing and updates to the claims file.
Responsibilities
- Answering calls from private or corporate customers, partners, providers, and intermediaries, ensuring all operations on the partner's platform are carried out.
- Handling services related to production and claims (excluding auto).
- Making outbound contacts with clients for feedback and
- up. - Communicating effectively to understand client needs and expectations.
- Managing requests efficiently to meet daily team service levels.
- Taking accurate and prompt action on requests.
- Providing support during emergencies.
- Promoting and supporting process improvements and change initiatives.
Profile
Technical Background:
- Education: 12th grade, university course, or degree.
- Experience in the insurance sector is preferred.
- Fluency in Spanish.
- Good interpersonal skills, teamwork, and collaboration abilities.
- Strong verbal and written communication skills.
- Empathy and focus on customer satisfaction.
- Technological agility and multitasking ability.
- Ability to work independently and with
- functional teams. - English knowledge is desirable.
- Ability to work under pressure.
We at Allianz Group are committed to diversity and inclusion, proud to be an equal opportunity employer. We welcome applications from all backgrounds and experiences. Join us in caring for tomorrow.
#J-18808-Ljbffr- Informações detalhadas sobre a oferta de emprego
Empresa: Allianz Services Portugal, Lda. Localização: Lisboa
Lisboa, Lisboa, PortugalPublicado: 29. 7. 2025
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