Associate Customer Success Manager, Portugal Lisboa

Associate Customer Success Manager, Portugal
Lisboa
Lisboa, Lisboa, Portugal

Location

Our Associate Customer Success Manager will be an integral part of our global Customer and Product Success team. This role is based remotely in UK, Ireland, Spain or Estonia.

The role is also available to independent contractors in East Europe.

Who We Are

Doi
T is a global technology company that works with
- driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a
- architected and scalable state - from planning to production. Delivering Doi
T Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency.

With decades of multicloud experience, we have specializations in Kubernetes, Gen
AI, Cloud
Ops, and more. An
- winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4, 000 customers worldwide.

The Opportunity

We are a team of Customer Success professionals who are skilled at working with customers and internal Doi
T teams to solve challenging problems. We are committed to personal development and enjoy sharing our knowledge and experience.

We are looking for an Associate Customer Success Manager to own a portfolio of customer accounts, operating as a partner and customer journey orchestrator for a
- volume portfolio of Doi
T customers. The ideal candidate is a highly
- motivated and
- oriented individual who is eager to leverage
-
- class Customer Success tooling and
- driven insights to promote retention through
- realized value. This role is ideal for a CSM who is interested in operating at the intersection of cloud technology, financial operations, and customer impact.

Responsibilities

• Own a portfolio of accounts, leveraging automated playbooks and workflows to help customers achieve value through all phases of the customer journey, including: onboarding, adoption, value realization, renewal, and expansion
• Deliver
  -
  - many customer training and education sessions on the Doi
  T console. Host
  -
  - many office hours for customer Q&A
• Use customer insights surfaced through our Customer Success tooling to analyze customer sentiment and propensity for growth. Identify strategic customers for